Residential Customer with Past Due Invoice

This alert is designed to identify residential Customers who have due invoices.

Transaction Type: Customer Evaluation

Actions:

1. Create Workspace Alert entitled “Residential Customers with past due invoices”.
   1. This alert is designed to identify residential Customers who have over $xx (value may differ for different Suppliers) in AR Buckets 1-4 and have not been flagged previously by the system.
   2. The primary purpose of this alert is to give Suppliers the ability to see which Customers have past due invoices. Based on the information provided in the alert, the Supplier can inform the Customer by phone, email, fax, or standard mail.
2. Update the Collections Status to 1.
   1. Changing the collections status from 0 to 1 allows the system to identify Customers that have over $xx in AR buckets 1-4.
   2. The update to the collections status prevents the “Residential Customers with past due invoices” workspace alert from generating duplicate alerts.

Data Points: