Alert Approval to Send Disconnect Letter

This generates disconnection notice that is sent out to applicable Customers.

Transaction Type: Workspace Alert Approval

Actions:

  1. Create Disconnect Letter
    1. This action generates a disconnection notice that is sent out to applicable Customers. In order for the system to generate the notice for a Customer, the following conditions must be met:
      1. The Customer is included in the “Residential Customers ready for Disconnect Letter Alert”.
      2. The Customer is approved to receive the disconnect notice.
Data Points:
Data Point Is Used? Operator Values
AR Bucket 1 No NA NA
AR Bucket 2 No NA NA
AR Bucket 3 No NA NA
AR Bucket 4 No NA NA
Customer Type No NA NA
Collections Status No NA NA
Promise to Pay No NA NA
Credit Hold No NA NA
Critical Care No NA NA
Disconnect Status No NA NA
Days to Disconnect No NA NA
Pre Payment Flag No NA NA