Residential Customers Ready for 650 DNP

This alert is designed to identify Customers that are sent disconnection notice.

Transaction Type: Customer Evaluation

Actions:

  1. Create Workspace Alert entitled “Approve Alert to send 650 DNP”
    1. This alert is designed to identify Customers that are sent disconnection notice and are within 2 days to disconnect. The actual disconnect date depends on the date on which the disconnection notice is sent out to the Customer.
    2. This alert gives the Supplier the option to approve the alert, which generates another event entitled “Alert Approval for 650 DNP” (Refer to E).
  2. Update the Collections Status to 3.
    1. The Collections Status is changed to prevent the “Approve Alert to send 650 DNP” from displaying duplicate alerts for a particular Customer, which also prevents duplicate 650 DNP transactions from being sent to the TDSP.
    2. Changing the collections status to 3 allows the system to identify Customers that have over $xx in AR buckets 3-4.
  3. Update the Disconnect Status to 2.
    1. The Disconnect Status is changed to indicate that the Customer is ready for a 650 DNP and is pending approval.
Data Points:
Data Point Type Is Used? Operator Values
AR Bucket 1 Alt or Standard No NA NA
AR Bucket 2 Alt or Standard No NA NA
AR Bucket 3 Alt or Standard Yes Aging up from greater than xx
AR Bucket 4 Alt or Standard Yes Aging up from greater than xx
Customer Type Yes = R
Collections Status No NA NA
Promise to Pay Yes = False
Credit Hold Yes = False
Critical Care Yes = False
Disconnect Status Yes = 1
Days to Disconnect Yes   2
Pre Payment Flag Yes False NA