Move-out Transaction Accepted
This indicates that a move out request is accepted by the Utility.
Transaction Type: Simple Market Transaction Evaluation
Actions:
The Customer’s Disconnect Status is not 0:
- Update Disconnect Status to Moved Out
- This action changes the disconnect status to Moved out to indicate that a move-out request is sent out to the TDSP, and that the transaction is accepted.
- Customer Note for 814_24 Move-out Complete
- This action creates a note in the call log history to indicate that the Customer is successfully moved out.
The Customer’s Disconnect Status = Paid/Clear:
- Customer Note for 814_25 Move-out Complete
- This action creates a note in the call log history to indicate that the Customer is successfully moved out.
Data Points:
Data Point | Is Used? | Operator | Values |
---|---|---|---|
Transaction Type | Yes | = | 814 |
Action Code | Yes | = | 25 |
Direction | Yes | = | In |
Service Action Code | Yes | = | A |
814_25 Move-out Rejects: You get this alert when a move-out request is rejected by the TDSP
Transaction Type: Simple Market Transaction Evaluation
Actions:
- Create “Move-out Rejects” Workspace Alert
- This action creates an alert in My Workspace when a move-out request is rejected by the TDSP. The alert lists the reject code to help the Supplier understand why the transaction is rejected.
- The move-out rejects workspace identifies all move-out transactions that are rejected by the market and is not specifically for Customers who are in the disconnect process.