Commercial Customers Ready for 650 DNP
This alert is designed to identify Customers that are sent disconnection notice.
Transaction Type: Customer Evaluation
Actions:
- Create Workspace Alert entitled “Approve Alert to send 650 DNP”
- This alert is designed to identify Customers that are within 2 days to disconnect. The actual disconnect date depends on the date in which the disconnection notice is sent out to the Customer.
- This alert gives the Supplier the option to approve the alert, which generates another event entitled “Alert Approval for 650 DNP” (Refer E).
- Update the Collections Status to 3.
- The Collections Status is changed to prevent the “Approve Alert to send 650 DNP” from displaying duplicate alerts for a particular Customer, which also prevents duplicate 650 DNP transactions from being sent to the TDSP.
- Changing the collections status to 3 allows the system to identify Customers that have over $xx in AR buckets 3-4.
- Update the Disconnect Status to 2.
- The Disconnect Status is changed to indicate that the Customer is ready for a 650 DNP and is pending approval.
Data Points:
Data Point | Type | Is Used? | Operator | Values |
---|---|---|---|---|
AR Bucket 1 | Alt or Standard | No | NA | NA |
AR Bucket 2 | Alt or Standard | No | NA | NA |
AR Bucket 3 | Alt or Standard | Yes | Aging up from greater than | xx |
AR Bucket 4 | Alt or Standard | Yes | ||
Customer Type | Yes | = | C | |
Collections Status | No | NA | NA | |
Promise to Pay | Yes | = | False | |
Credit Hold | Yes | = | False | |
Critical Care | Yes | = | False | |
Disconnect Status | Yes | = | 1 | |
Days to Disconnect | Yes | < | 2 | |
Pre Payment Flag | Yes | = | False |