Aurea CRM License

Your Aurea CRM license enables you to use Aurea CRM products.

The serial number is used to identify a server installation, i.e. if you have e.g. a development, a testing and a productive system, you need three serial numbers. If you copy an Aurea CRM database to a different server, you need to request a new serial number: Contact your Aurea representative.

Serial number and license type (Server, Client, Demo) are displayed in the Configuration module and in the About box of all Aurea CRM win modules.

For information on activating a server installation, see Aurea CRM win Installation Guide.

Maximum number of concurrent users per Aurea CRM win module:

• Server license: unlimited (9999)
• Client license: only one user per module (except Communication: 99 users)

  For both server and client licenses the concurrent use of the Configuration and Rebuild modules is restricted to 1.

  To avoid that simultaneously logged in users overwrite each other's data, the following items (i.e. formats) can only be edited by one user at a time (additional users have read-only access):

  • Maintenance module: Data Model
  • Rights module: CRM Process Configuration (global and per role), Rights, Triggers, Tenant Rights

    Each time a format is opened, a check is performed if this format has already been opened by another user.

Additional information about your installation (used Aurea CRM products, number of users etc.) is collected by the license report, see License Report. You need to submit the license report either by sending it to Aurea or via the licensing portal https://licenseportal.update.com/.