CRM.translation tool

Use CRM.translation tool to manage the translation of customized texts in Aurea CRM.

You can export (untranslated) catalog values and texts from both the Aurea CRM and CRM.designer databases, see Exporting Texts for Translation. Once the texts have been translated, you can import them into the same or another database, see Importing Translated Texts.

The tool supports both CSV and XML formats. The XML output is optimized for interaction with SDL Passolo.

You can also import and export Aurea CRM's field help with CRM.translation tool see Importing Field Help and Exporting Field Help. The source file can be edited with Microsoft Excel, see Contents of the Field Help File.

CRM.translation tool (TranslationTool.exe) is located in Aurea CRM win's .. \system\exe directory. CRM.translation tool logs to the TranslationTool.log file located in .. \system\db.

Prerequisites for using CRM.translation tool:

  • .NET Framework 4.5
  • For importing/exporting the field help Microsoft Excel must be installed
  • When translating texts from the CRM.designer database, you need to assign a CRM Sub-Language to each target language: The language number in the Aurea CRM database (Language No. field in the Language info area) must be entered as the CRM Sub-Language in CRM.designer, see Global Language Settings in the Aurea CRM web Administrator Guide.
  • If both Aurea CRM and CRM.designer texts are to be translated, only languages defined in both databases are listed.
  • When importing translations into another database ("database-independent" import/export):
    • The language numbers and catalog base language must be the same in the source and target databases.
    • Catalog entries must have unique external keys in the catalog base language at least.
    • The Text records (04) must have the same IDs in the source and target databases.