Logging Read and Write Access

Aurea CRM allows you to log access to the system.

The following types of access can be logged:

• Write access (i.e. adding, editing or deleting records) by users in the main module, as well as in the Import, Maintenance, Communication and Rights modules and via Aurea CRM web, CRM.pad, CRM.interface, CRM.cockpit, CRM.webservices, CRM.connector and CRM.server.
• Write access via the Web or XML interfaces or DDE server
• Read access (only in Aurea CRM win):
  • Displaying data in lists and masks
  • Displaying data in a dialog box (e.g. search engine, person or company search)
  • In the Export module
  • By the DDE server
  • Printing from the main module
  • Data transfer to Microsoft Word or Microsoft Excel

The following do not count as access:

• Rebuild
• Selections
• Reading in workflows or triggers (in the background; i.e. not interactive)