Search Tips

  • Choose specific, descriptive keywords.
  • Searches are not case sensitive.
  • Most special characters (#, +, /, _, ', *, etc.) are not allowed or are ignored. If special characters are included in the search string unexpected results will likely occur, such as no messages or all messages being returned.
  • All search terms should be at least 3 characters long.
  • To search for an exact string, enclose the string in double-quotes ("exact string").
  • The search index is based on whole words or tokens, not partial words or individual letters/numbers.
  • For example: The search term mail would not return documents containing the term gmail.
  • The search term company would match person@company.com, but not person@newcompany.com.
  • Let the search engine help search for words with the same root (stemming).
  • For example, if you type project the search also matches the words projected, projecting, and projects.
  • Including stop words as search terms will cause unexpected search results or may cause the search to not return any messages.
  • Stop words.
  • To search for a phrase that includes stop words, enclose the phrase in double- quotes: "sit in the boat". In the search index, stop words are replaced by a token that represents any stop word, which means the quoted search string will be translated to a search for "sit [any stop word] [any stop word] boat".