Retention Holds
NOTE
Only users assigned Archive Reviewer permissions by your AMS administrator will be able to access, use or configure this functionality.
A Retention Hold generates a set of messages that are to be retained in the Archive (prevents messages from being purged) regardless of any other Retention Policies that may apply to the individual messages under the hold, until the Retention Hold is deleted by an AMS Archive Administrator. When a Retention Hold is released (deleted), messages are then available to be retained or purged based on each individual message’s applicable Retention Policies.
A Retention Hold can be set up so new messages matching the hold criteria can be added to the hold. Additionally, the hold can be exported to an archive.
When a Retention Hold is created, the entire message (the body and all attachments) are held, not just the individual portion of the email (body or attachment) that matches the query.
NOTE
AMS Archive limits the maximum number of messages in Retention Holds to prevent improperly configured queries from monopolizing system resources. Requests to produce an over-sized query will fail, and the reason for the failure will appear in the audit log. To create extremely large holds, create multiple holds.