Correspondence

Learn to manage various modes of written and verbal correspondence in CIS.

Correspondence module is an important part of the CIS as it provides functionality for written and verbal correspondence through which the Suppliers can get in touch with their Customers.

Written correspondence includes letters, e-mails, text messages and messages for invoices. Verbal correspondence includes maintaining the Customer call logs and the IVR system through which all the verbal communications with the Customers are recorded.

The correspondence can be done either through the Customer Summary Screen or, it can also be automated through the event engine as per the configuration selected by the Supplier.

The following configured events trigger notification from the Event Engine:

• Payment Confirmation Notification
• Service Interruption Notification (650 disconnect sent)
• Service Reinstated Notification (650 reconnect sent)
• Payment Received Notification-Interrupted State
• Disconnect Notice (814_24 sent)

The following notifications are generated from the Billing Engine during its processing of consumption:

• Balance Notification
• Service Interruption Notice