Problems with Data Stock Downloads

Troubleshooting data stock downloads issue.

Data Already Present on Target Station

When inputting a data stock download on a branch office, Aurea CRM checks whether records are already present in the Company, Person in Company and Property (BTB only) info areas.

  • If no records are present, the data stock download is input as per usual, see Data Stock Download.
  • If records are present in one of these info areas, the + parameter is ignored, and records are match up during the input process, see Input.

Target Station not Present or has been Deleted

If the station record corresponding to the target station is not present on the target station itself or is marked for deletion, the input process takes place in two stages:

  1. The Stations, Communication, Languages, Formats and Catalog Maintenance info areas are input, and a log file is created (the communication file is not deleted).
  2. The remaining records are input.

Outputting a new Data Stock Download for an Existing Station

To output a data stock download for a station that is already in operation:

  1. Delete all communication logs referring to the target station on the main office.
  2. Switch to the target station in the Station info area.
  3. Delete the contents of the Last Output Date and Last Output Time fields.
  4. Start the Communication module with the following command line (see mmco.exe Parameters):
    mmco.exe -u com -p <Password> -k o,101,r

    A data stock download is generated for station number 101. Only the most recent catalog maintenance record is included, see Communicating Catalogs.

  5. Transfer the communication file to the target station and input it as follows:
    mmco.exe -u com -p <Password> -k i,1,+
Note: Only input the communication file that contains the data stock download. Do not input communication files from previous communication sessions.

Partial Data Stock Download

You can create a data stock download that only contains data from specific info areas:
mmco.exe -u com -p <Password> -k o,101,u:FI:KP:MA

The above example generates a partial data stock download for station number 101:

  • All records in the specified info areas (Company, Person in Company, Activity) are output (according to the settings in the communication format or distribution logic).
  • All child records of these companies, persons and activities are also output, provided that Output is enabled for the child info areas in the communication format, see Defining a Communication Format.
  • Only those records that have been changes since the last communication session are output from other info areas – as for "normal" communication sessions.
Input the partial data stock download as for the full data stock download:
mmco.exe -u com -p <Password> -k i,1,+

If you create a partial data stock download that only includes dependent info areas (e.g. - u :MA:BR for activities and mailings), the records are assigned to their parent records (in this case companies and persons) during the import process. If the parent record cannot be found in the local database, the record is rejected as false, see Communication Logs.

Also output the Format (FT) info area in partial data stock downloads if the info areas in the data stock download can contain formats. This prevents data inconsistencies.