Notification Profiles

Notification profiles define the order in which devices should be contacted for a notification and how much time should lapse between a notification being sent to the next device in the list. By default, your organization populates your account with a set of basic notification profiles.

If your organization allows it, you can customize your notification profiles. See Customizing a Notification Profile. If you decide to remove your customizations and reset the profile to the company default, you can do this by following the instructions under Resetting a Notification Profile.

Customizing a Notification Profile

Your organization defines notification profiles that determine the order in which devices should be contacted for a notification. You can modify your default notification profile so that notifications are sent to different devices, or in a different order, or with a different amount of delay time between devices being contacted.

To customize a notification profile:

1. Click Notification Profiles from the list of User Editor options. The Notification Profile page lists all of the notification profiles defined by your organization.
2. Select the profile that you want to customize, then click Configure.
3. The Edit Notification Profile page appears. On the left side is the list of all possible devices and delays that you can add to the profile. On the right side is the current list of devices and delays defined for the profile.
4. To add a device or delay to the profile, drag it from the list on the left to the list on the right, or double-click a device in the left column to add it to the list in the right column.
5. To remove a device or delay from the profile, select it in the right list and click Remove.
6. Click Save to save the customized profile. The profile now shows the label (User Configured) in the Notification Profile list.

Resetting a Notification Profile

You can reset a customized notification profile to use the default settings used by your organization.

To reset a notification profile to the organization default:

1. Click Notification Profiles from the list of User Editor options.
2. The Notification Profile page lists all of the notification profiles defined for your account. Any profiles that you have customized show the label (User Configured) in the Notification Profile list.
3. Select the configured profile that you want to reset to company defaults, then click Reset.
4. Confirm that you want to reset the profile. The profile is returned to the company defaults, and the (User Configured) label disappears from the Notification Profile list.