Notification Devices
The Notification Devices section lists information about any device you want AlertFind to use to notify you. Its categories tell you the types of devices your organization uses for notification delivery.
Categories of devices supported by AlertFind can include the following. (The device categories available to you depend on the types of devices your organization has chosen to support):
- Email devices: such as Personal or Work email
- Voice phone devices: such as Home Phone or Cell Phone
- SMS devices: such as Cell Phone or Text Pager
- Fax machines
Devices in these categories can include default devices and custom devices.
- Default devices are defined by your organization as the set of default devices that all users should have access to.
- You can configure a default device to receive notifications by providing your information (such as email address or phone number) for the device. Unconfigured devices display
Not Configuredin the Current Value field. - You can enable or disable a default device that you have configured. Enabled devices are listed in black, regular text and can receive notifications. Disabled devices are listed in gray text and cannot receive notifications.
- You cannot delete a default device from your profile. You can only disable or unconfigure it if you do not want to use it to receive notifications.
- Custom devices are additional devices that you have added to your profile.
- You can add a custom device to your profile (which is basically the same as configuring a default device).
- You can enable and disable custom devices just as you enable or disable default devices.
- You can delete custom devices from your profile if you no longer want to use them. You cannot delete default devices, only unconfigure them.
When adding, editing or configuring a Device
- If you want to receive notifications at a default device whose Current Value displays
Not Configuredyou must configure it by adding the information that AlertFind needs to communicate with the device. - If you want to receive notifications at a device not listed by default in your profile, you must add the custom device.
- If the address or contact information for a configured devices changes, you must edit it for your organization to be able to delivery notifications to it.
Add or edit an email device
- Click Notification Devices from the list of User Editor options. The Notification Devices page appears.
- From the Notification Devices section:
- To edit a device, select the device you want to configure, then double-click it, or click the Edit/Configure button.
- To add a custom device, click + New. Choose
New Email. In the Create Custom Email Device window, type a device Name to identify this email address. This field is required.
- Type the complete email address for the device; for example,
aandrews@corp.exec.genericorp.com. - Click Save to return to the Notification Devices list.
Add or edit a phone device
- Click Notification Devices from the list of User Editor options. The Notification Devices page appears.
- From the Notification Devices section:
- To edit a device, select the device you want to configure, then double-click it, or click the Edit/Configure button.
- To add a custom device, click + New. Choose New Phone. In the Create Custom Phone Device window, type a device Name to identify this phone number. This field is required.
- Select US/Canada or Other. The Phone Number entry field changes depending on your choice.
- Enter a valid telephone number. This field is required.
- To set advanced dialing options required to reach this phone device, check Use advanced dialing options and set any advanced options.
- In the Post-dial text box, enter any numbers that should be dialed after the call connects. To include a one second pause, type a comma.
- For example, there is only one business number for Genericorp, 555‑555‑5500. When you call this number, a recording answers and asks that you dial your party’s extension at any time or press 0 for the operator. It takes five seconds for the announcement to reach a point where you dial an extension. Amy, a Genericorp employee can be reached at extension 244. Amy wants her work phone used as a notification device for Email Continuity. When Amy configures her work phone as a device, she types the phone number and selects the advanced dialing feature option. In the Post-dial text box, she types:
,,,,,244The five commas provide the five second delay before the system dials the extension of Amy’s phone, 244.
- In the Post-dial type, select
IVR/PBX Navigationfor adding extension dialingVoicemail Escapeto allow for immediate recording of any notification after execution of the post-dial string.
- For Optimization:
- Select
Noneif the device is normally answered by a human. - Select
Machineif the device is normally answered by an answering machine or voice mail system.
NOTE
Using this option may insert a pause of up to three seconds before the notification begins.
- Click Save to return to the Notification Devices list.
Add or edit an SMS device
- Click Notification Devices from the list of User Editor options. The Notification Devices page appears.
- From the Notification Devices section:
- To edit a device, select the device you want to configure, then double-click it, or click the Edit/Configure button.
- To add a custom device, click + New. Choose
New SMS. In the Create Custom Email Device window, type a device Name to identify this SMS device. This field is required.
- Select US/Canada or Other. The SMS Phone Number entry field changes depending on your choice.
- Enter a valid SMS Phone Number. This field is required.
- Choose an option for Max Length Handling. Leave this field blank to use the default method for your organization.
- Click Save to return to the Notification Devices list.
Enable or Disable a Device
Devices that are enabled can receive notifications. When you want to keep a device from receiving notifications, disable it.
To enable or disable a device:
- Click Notification Devices from the list of User Editor options. The Notification Devices page appears.
- Select the device that you want to enable or disable.
- To enable a disabled device, click the Enable button at the top of the Notification Devices list. The enabled device is listed in black text.
- To disable an enabled device, click the Disable button at the top of the Notification Devices list. The disabled device is listed in gray text, with the label (disabled) next to the device name.
Delete or Reset a Device
You can delete custom devices from your profile if you no longer want to use them. You cannot delete default devices. You can only disable them or reset (unconfigure) them by removing your contact information.
- Click Notification Devices from the list of User Editor options. The Notification Devices page appears.
- Select the device that you want to delete.
- Click the Delete/Reset button at the top of the Notification Devices list.
When you reset a standard device (those that your organization requires in your user account), the configuration information for the device is removed, and the device appears as unconfigured in the Notification Devices list. You cannot fully delete a standard device.
When you delete a custom device (one that you created in addition to the standard list), it is completely removed from the Notification Devices list.