Multiple Language Support
If your company purchased language packs and multiple languages are enabled, you can create Hotlines in multiple languages. One use of this might be to create a Hotline with your poll in multiple languages (create the message and responses in the desired language), and then create one master notification that enables callers to press a key to transfer to a Hotline in their preferred language.
Languages are attached to Hotline phone numbers. You might have one phone number for users who speak English, a second phone number for users who speak French, and a third phone number for users who speak Spanish. All users who call the same number hear the same voice and language.
Customizing the Welcome Message
You can customize the welcome message that callers hear by editing the prompts.properties file for any language. See Customizing Prompts.
Edit the following line:
voice.hotline.greeting=Hello. Welcome to the ${customer.voiceNotificationSystemName}
${customer.voiceNotificationSystemName} is a variable and cannot be changed.
Customizing the Notification Subject
When you send a notification using Hotline Pro, the default subject in email notifications is Notification. You can change this to be something more specific, such as AlertFind Notification, by changing this element in the prompts.properties file.
To change the subject for notifications
- Download the
prompts.propertiesfile for the language(s) for which you want to change the subject. See Customizing Prompts. - Change the following line to replace
Notificationwith your desired subject line:
voice.hotline.sentnotification.subject=Notification
- Save your changes.
- Validate and upload the updated
prompts.propertiesfile.
For more information, see Custom Prompts Variables