Creating a Numeric Capture Node

A numeric capture node allows you to collect specific numeric information from callers. For example, you can add a Numeric Capture node to find out how many days an employee has been sick with the flu, or how high the employee’s body temperature has been during the last 24 hours.

When a caller provides a numeric response to a numeric capture node, the Capture Data Field Name (that you provide when you create the node) and value (as entered by the caller) are written to the call log report.

Hotline Name	User Name	Call ID	Call Start Time	Action Time	Call Data Name	Call Data Value
Flu Data Collection	Julie Smith	1215	8/5/2018 13:38	8/5/2018 13:38	Employee Fever	1002
Flu Data Collection	Julie Smith	1215	8/5/2018 13:38	8/5/2018 13:39	Days Sick	1

There are a few important considerations you must plan for when you use numeric capture nodes:

• Field names are reusable during calls. If a caller accesses the same node more than once and enters data each time, your call log report will show each successive field name and value pair captured during the call.
• AlertFind does not process, filter, or manipulate these reports in any way. For example, if a caller responds to a node and then goes back to respond again, your report might look like the following. See Best Practices for Hotline Data Collection for important planning considerations and methods for using numeric capture along with node Action reporting.

Hotline Name	User Name	Call ID	Call Start Time	Action Time	Call Data Name	Call Data Value
Flu Data Collection	Julie Smith	1215	8/5/2018 13:38	8/5/2018 13:38	Employee Fever	1002
Flu Data Collection	Julie Smith	1215	8/5/2018 13:38	8/5/2018 13:39	Days Sick	1
Flu Data Collection	Julie Smith	1215	8/5/2018 13:38	8/5/2018 13:40	Days Sick	2

To create a numeric capture node:

1. Access the Hotline you want to add the message node to by clicking Hotlines in the left menu bar, selecting the appropriate Hotline, and click Edit. The Hotline Editor appears.
2. Add a New Numeric Capture node to Hotline by dragging New Numeric Capture from the left column into the Hotline tree in the right column. The Hotline Option Editor appears. Use this editor to set the options for this node.
3. In the Numeric Capture Name field, type the text you want the TTS engine to read when a caller accesses this node of the Hotline. Type the words that you want callers to hear immediately after the option number. For example, to build a message node that says, “Press 1 to enter the number of days you have had flu symptoms,” type to enter the number of days you have had flu symptoms into the Numeric Capture Name field.
4. Provide a descriptive Field Name for the data you are requesting the caller to enter, such as Number of Days Ill or Highest temperature in last 24 hours.

5. Click the Actions field name to bring up the Action Editor.
6. Set up action logging to capture information about callers accessing this node. See "Capturing Node Actions" for more information on gathering information on node actions.

6. In the Message section, you can:

• Type a message for the AlertFind TTS engine to read.
• Click Call to Record and type the phone number AlertFind should call to obtain the message. Click Call Now to initiate the call process. The status of the call appears in the window so that you can track the progress of recording. When the message has been recorded, the WAV appears on the Hotline Option Editor page.
• Click Upload Audio to upload an audio file. The file you upload must be a WAV file in a supported format. See Supported Audio Files.

7. Click Save to save this node.
8. Continue adding other nodes or options to the hotline until it is complete.

To activate your Hotline, see Activating Your Hotline.