Hotline Pro

Hotline Pro enables you to have one or more customizable voice user interfaces, accessible from one or more phone numbers. Callers to Hotline Pro can hear announcements, respond to polls, and check their voice mail inbox. Administrators and team leaders can use the customization features of the web interface to compose polls and customize options available on a Hotline, and use the voice interface to compose notifications and to launch incidents from notification templates.

The Hotline Pro web interface enables you to interact with Hotlines to fine-tune them to your specific needs.

Hotline Pro provides ability to perform the following tasks:

• Create Hotline Polls
• Create and customize multiple Hotlines
• Create custom Hotline menus for your organization
• Design team-specific Hotlines (with different Hotline numbers for each team)
• Activate and deactivate Hotlines and Hotline options as necessary
• Transfer callers to multiple conference call phone numbers
• Transfer callers to a different Hotline phone number
• Capture caller-entered response information and information on nodes callers access during calls
• Request identification by phone number, user name, or other identification information. Other identification can include an employee ID number, other company identifier, or an identifier from a third-party system. To use other identification, this option must be enabled on the Company Settings page.
• Request authentication with a PIN number

Hotline Pro topics in this chapter:

• Multiple Language Support
• Creating a Hotline
• Creating a Hotline Message Node
• Creating a Notification Inbox Node
• Creating a Compose Notification Node
• Creating a Poll Node
• Creating a Conference Call Node
• Creating a Hotline Transfer Node
• Creating a Numeric Capture Node
• Security
• Activating Your Hotline
• Using Phone Numbers
• Editing a Hotline
• Changing the Order of Hotline Options
• Using Quick Launch IDs
• Gathering Data From Hotline Pro Calls
• Archived Hotlines