Using Quick Launch IDs with Hotline Pro

If your AlertFind instance has notification templates, broadcast groups, or escalation groups, or Smart Groups with Quick Launch IDs, you can launch a notification using the Hotline Pro voice interface.

Launch a notification with a broadcast group, escalation group, or Smart Group Quick Launch ID:

1. Call the Hotline Pro number. The Hotline must have a Compose Notification option.
2. Follow the voice prompts to select Compose Notification.
3. Identify yourself and enter your PIN.
4. Press 1 to enter a Quick Launch ID.
5. Use the keypad of your phone to type the Quick Launch ID.
6. AlertFind reads the name associated with the Quick Launch ID.
7. If this Quick Launch ID is associated with multiple teams, you are asked to select the appropriate team.
8. Follow the voice prompts to compose a notification for this group.
9. Record your message.
10. Follow the voice prompts to accept or rerecord the message.
11. AlertFind requests you to wait while it processes your request.
12. Select from one of the four options:

1. Press 1 to send the notification.
2. Press 2 to set the priority of the notification.
3. Press 3 to define when or if notification results should be mailed to you.
4. Press 4 to turn on authentication for this notification. This requires callers to authenticate themselves before hearing the notification.

13. After setting the priority, defining email results behavior, and setting authentication (if required), press 1 to send the notification. AlertFind informs you that the notification has been initiated.
14. You can now review notification status by logging in to the AlertFind web interface and clicking Sent Notifications.

Launch a notification using a notification template Quick Launch ID:

1. Call the Hotline Pro number. The Hotline must have a Compose Notification option.
2. Follow the voice prompts to select Compose Notification.
3. Identify yourself and enter your PIN.
4. Press 1 to enter a Quick Launch ID.
5. Use the keypad of your phone to type the Quick Launch ID.
6. AlertFind informs, “You are about to open an incident from the notification template [template name] with description [description].” You are offered four options:

1. Press 1 to open an incident with this notification template and send all notification tasks that are not set for manual execution.
2. Press 3 to review the notification tasks for this notification template. If you select this option, AlertFind reads the notification tasks to you. It also offers you the ability to review the recipient list and reads the priority of the notification to you.

3. Press 9 to select a different notification template.
4. Press 0 to return to the Main Menu.

7. You can now review notification status by logging in to the AlertFind web interface and clicking Sent Notifications.