Creating a Notification Inbox Node
New notifications and confirmed notifications are stored in the notification inbox. A notification inbox node requires that callers identify and authenticate themselves before they can listen to messages. Messages are stored in the inbox for thirty days (you can change this time on the Company Settings page).
To create a notification inbox node:
- Access the Hotline you want to add the notification inbox node to by clicking Hotlines in the left menu bar, selecting the appropriate Hotline, and clicking Edit. The Hotline Editor appears.
- Add a Notification Inbox node to Hotline by dragging New Notification Inbox from the left column into the Hotline tree in the right column. The Hotline Option Editor appears. Use this editor to set the options for this node.
- In the Inbox Name field, type the text you want the TTS engine to read when a caller accesses this node of the Hotline. Type the words that you want callers to hear immediately after the option number. For example, to build a node that says, “Press 1 to access your personal inbox,” type
to access your personal inboxinto the Inbox Name field. - Click the Actions field name to bring up the Action Editor.
- Set up action logging to capture information about callers accessing this node. See Capturing Node Actions for more information on gathering information on node actions.
NOTE
Notification inbox nodes always require identification and authentication. This security setting cannot be changed.
- Click Save to save this node.
- Continue adding other nodes or options to the hotline until it is complete.
To activate your Hotline, see Activating Your Hotline.