Security
Compose Notification and Notification Inbox nodes require that users identify themselves with a phone number or name (or external key, if that option is used by your company), and authenticate with a PIN. Hotline Poll nodes require at least identification (but not authentication).
Other node types do not require security settings. You can choose:
- No restrictions—Anyone can hear the message.
- User Identification Required—Callers must identify themselves to AlertFind before hearing the announcement or continuing to further sub-options.
- User Identification and PIN Authentication Required—Callers must identify themselves to AlertFind and enter their PIN before hearing the announcement or continuing to further sub-options.
You can also set security on the welcome message after you have authenticated yourself to AlertFind. Adding security at this level prevents callers from accessing any of your Hotline Pro options until they identify or authenticate themselves (depending on the security setting you select).
NOTE
When callers call in to Hotline Pro from a phone in their AlertFind personal escalation list, AlertFind recognizes them but still requests them to identify themselves by asking, “If you are Sam, press 1. If you are not Sam, press 2.”
The lock icon indicates a node that has security explicitly set to be higher than its parent option or its default security level. Any options inside this node will inherit its security settings.