Customizing Prompts

The prompts.properties file contains the largest set of customizable text for the AlertFind interface, including prompts for the web interface, error messages, and email, fax, phone, or SMS notifications.

To customize prompts:

1. Download the prompts.properties file to customize. Follow the instructions under Downloading a Properties File.

• If you have never customized the prompts file before, or if you want to work with the original defaults provisioned for your organization, choose to Download the Default file.
• If you have previously customized and uploaded a custom prompts file and want to change it, choose to Download the Customized file.
• If your organization uses multiple languages, specify the language file to customize from the Locale drop-down list.

2. Important! Rename the downloaded file with the following naming convention to indicate that the file is a custom file, the download date, language and locale version. For example: Prompts_Custom_2017_12_08_en_US.properties.
3. Open the renamed custom prompts file in a text editor that displays and saves the file correctly, such as WordPad.

4. Locate the prompts.properties file to be customized. Use the Find function in the text editor to locate the text to change.
5. Edit the customized field.

• Do not change any field names (text that precedes the equal sign) or any commands or variables contained inside the values.
• See here for example customizations, including a sample customization for the outbound greeting.
• See Creating a Custom Properties File for general guidelines.

6. Save the custom prompts.properties file.
7. Return to the AlertFind web interface and validate the custom prompts file. See Validating a Custom Properties File.
8. When the custom prompts.properties file passes validation, upload it. See Uploading a Custom Properties File.

At any time, the customizations can be removed by deleting your custom prompts file. AlertFind reverts to using the default prompts file originally provisioned for the organization. See Deleting a Custom Properties File.

Prompt	Field and Default Value	Sample Customization
Outbound Greeting	voice.outbound.greeting=Hello. This is the ${customer.voice NotificationSystemName} calling for ${user.name}.	voice.outbound.greeting=Hello. This is the ${customer.voice NotificationSystemName} calling for ${user.name}.Please stay on the line for an important message.
Client device error	cli.retrieve.unsupported_ device_type=You may not retrieve messages with this device.	cli.retrieve.unsupported_ device_type=This device is not supported.
Email notification of conference call	email.conference_call_ instructions=The conference call phone number is ${notification.conferenceCall Transfer.conferencePhoneNumber} and the meeting ID is ${notification.conferenceCall Transfer.conferenceMeetingId}.	email.conference_call_ instructions=The phone bridge phone number is ${notification.conference CallTransfer.conferencePhone Number} and the participant ID is ${notification. conferenceCallTransfer. conferenceMeetingId}.

For more information about customizing prompts, see Customizing Prompts Variables.