Incident Locks

Use incident locks to stop incidents being generated for a particular customer.

To add an incident lock for a customer:

1. Switch to the Incidents node in the tree view of the company/person and click on New Incident Lock for this Customer.

   

2. Choose the Incident Definition that the lock should apply to.
3. Enter a reason for locking the incident.

   

4. Enter a data in the Incident lock ends on field to define a time limit for the lock.
5. Save the record.