Access FMT Feature
Archive Reviewers whose company has the Failed Message Tracking feature enabled by Support can access the Failed Message database through the AMS Archive interface.
Access Search Failed Message Tracking
- From the AMS home page you can access Failed Message tracking in two ways.
Failed messaging tracking
- In the Archive section, click the Search All failed mail link.
- Click the Archive link in the menu at the top of the page.
When then Archive page appears, click the Search All Failed Mail link.
- Or the Failed Message Tracking Feature can be accessed from the Search Company Archives page. Below the search query area click Failed Message Report.
Your current Reviewer Group is forwarded to the Failed Message Tracking page. If you are a member of more than one Reviewer Group, your reviewer group scope can be changed on the Failed Message Tracking page.
If your Search Company Archives page displays the results of a query, the query is forwarded to the Failed Message Tracking feature page, which implements the query before opening the page.
The following Archive query fields are forwarded to the Failed Message Tracking feature (remaining query fields are ignored):
- From (Sender)
- Subject
- Recipients
- Sent date or date range