Troubleshooting the Email Advisor configuration

The frequently asked questions below provide you with a good foundation for working with Email Advisor.

My message does not appear in reports

• Make sure you are using the From address or domain you specified when you subscribed to the EmailAdvisor service.
•  If the message is blocked at an ISP, you can not view the results in Inbox Preview.

My browser is complaining about third party cookies when I view the reports

To properly view the reports, you may need to enable third party cookies for the domain emailadvisor.lyris.net. To enable third party cookies in Internet Explorer:

1. Click Tools
2. Select Internet Options
3. Select the Security tab.
4. Click Trusted Sites
5. Click the Sites button.
6. Enter emailadvisor.lyris.net
7. Click Add

The reports do not look right

Try using Internet Explorer as your web browser.

If you continue to have problems, contact your account executive. If you do not know who your account executive is, or for other queries, contact us through our website.