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CRM Pad User Guide
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Introduction
Accessing Aurea CRM using CRM.pad
Logging on
User Interface
Dashboard
Start Page
Landscape/Portrait Mode
Navigation
Lists
MiniDetails
Headers
Tabs
Links
Mandatory Fields
Multiple Choice Fields
Telephone Fields
ON/OFF Switch
Breadcrumb
Grid View
Swiping from One Record to Another
Showing/Hiding Options
Maps
Vicinity Search
Selecting Reps
Online and Offline status indicator
Basic Functions
Search
Viewing Records
Adding and Editing Records
Copying Field Content
Predefined Filters
Color Coding
Documents
Uploading Pictures
Participants
History
Sending E-Mails
Favorites
Calendar
Contact Times
Quick Add
QR Codes
Circle of Influence / Relationships
Interests/Characteristics
CRM.intelligence
Control Center
Enterprise Features
Spotlight Search
MobileIron for CRM.pad application
Exporting and Sharing search result list in PDF and Excel
Additional Information
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Basic Functions
Basic Functions
Know about the basic functions you can perform on Aurea CRM.pad.
Search
Learn about the use of search feature on CRM.pad.
Viewing Records
Learn how to view records.
Adding and Editing Records
Learn how to add or edit records.
Copying Field Content
Learn how to copy field content.
Predefined Filters
Your administrator can define additional filters (not included in the standard version).
Color Coding
Your administrator can define colors to help you identify info areas and to facilitate your work.
Documents
Documents are available in some info areas (depending on your version and your configuration).
Uploading Pictures
Your administrator can define that you are able to upload pictures you have taken with your iPad to the CRM database.
Participants
You can add internal or external participants to certain records such as activities or opportunities.
History
The history displays a list of the records you have recently viewed.
Sending E-Mails
You can send e-mails directly from some areas in CRM.pad. For example – if an e-mail address has been entered for a person.
Favorites
You can add the records you require frequently to your
Favorites
.
Calendar
Learn to create, edit and view activities and appointments on calendar.
Contact Times
Learn how to define and delete contact times.
Quick Add
Learn about the quick add functions and how to use them.
QR Codes
Your administrator can define whether you can scan QR codes or not and also what data you can scan.
Circle of Influence / Relationships
Your administrator can define and set your circle of influence.
Interests/Characteristics
Your administrator can define how you access the mask used to enter interests/characteristics.
CRM.intelligence
You can analyze Aurea CRM data with CRM.intelligence.
Control Center
You can access the control center from anywhere within the application.
Basic Functions
Search
Viewing Records
Adding and Editing Records
Copying Field Content
Predefined Filters
Color Coding
Documents
Uploading Pictures
Participants
History
Sending E-Mails
Favorites
Calendar
Contact Times
Quick Add
QR Codes
Circle of Influence / Relationships
Interests/Characteristics
CRM.intelligence
Control Center