Customizing Variables in the prompts.property File
The prompts.properties file contains customizable text for the AlertFind interface, including prompts for the web interface, error messages, and email, fax, phone, or SMS notifications. This file also includes prompts spoken by the text-to-speech (TTS) engine, such as the outbound greeting.
NOTE
All variables detailed in this chapter are valid only for the prompts.properties file and are not recognized in any other setting, with two exceptions:
${user.name}and${user.userNames[0]}may be used when composing notifications. See Compose Notification.${user.name},${user.userNames[0]},${url}, and${devices}may be used when composing a reminder. See Send Reminders.
For each language purchased, the prompts component is controlled by an individual prompts file. For example, if your organization uses the default United States English language and purchased an additional language pack for French, your set of customizable prompts files would include both an English file and a French file.
The following sections define the variables that can be used for customer customizations in the prompts.properties file.
Each variable used in the prompts file must be preceded by a $ (dollar sign) and enclosed in {} (curly braces). For example:
- ${customer.fromAddress}
- ${group.name}
- ${url}
Not all variables are valid in all prompts.
See the following sections for detailed procedures to customize AlertFind prompts:
- Audio and Text Customization Overview and Prerequisites
- Customizing the Outbound Greeting
- Customizing Prompts
Contact Support for more assistance.