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Settings  >  Custom Prompts Variables  >  Voice Prompts and Variables

Voice Prompts and Variables

Administrators can configure voice prompts modifying the prompts.Parameters file, so that each organization can customize the voice prompt available as they interact with AlertFind components. For more information refer to Customizing Prompts.

The following list displays the prompts and variables available for voice notifications.

Prompt: voice.general.sorry.

  • Text: I'm sorry
  • Available variables: none

Prompt: voice.general.select_options

  • Text: Please select from one of the following ${numOptions} options.
  • Available variables: ${numOptions}

Prompt: voice.general.option

  • Text: Press ${optionKey} ${optionInstructions}.
  • Available variables:
  • ${optionKey}
  • ${optionInstructions}

Prompt: voice.general.repeat_options.

  • Text: Press ${Constants.keypad_star} to repeat these options.
  • Available variables: none

Prompt: voice.general.repeatlist

  • Text: Press ${Constants.keypad_star} to repeat this list.
  • Available variables: none

Prompt: voice.general.mainmenu

  • Text: Press 0 to return to the main menu.
  • Available variables: none

Prompt: voice.general.mainmenuoption

  • Text: to return to the main menu.
  • Available variables: none

Prompt: voice.general.goodbye

  • Text: Thank you. Goodbye.
  • Available variables: none

Prompt: voice.general.timestamp_today

  • Text: today at ${date?time}
  • Available variables: none

Prompt: voice.general.timestamp_yesterday

  • Text: yersterday at ${date?time}
  • Available variables: ${date}

Prompt: voice.general.timestamp

  • Text: on ${date?date} at ${date?time}
  • Available variables: ${date}

Prompt: voice.general.thankyou

  • Text: Thank you
  • Available variables: none

Prompt: voice.general.no_options

  • Text: There are no available options
  • Available variables: none

Prompt: voice.general.selectoption.invalid

  • Text: That is not a valid entry. Please try again.
  • Available variables: none

Prompt: voice.general.selectoption.noinput

  • Text: You must select an option or this call will disconnect.
  • Available variables: none

Prompt: voice.general.entry.noinput

  • Text: You must make an entry or this call will disconnect.
  • Available variables: none

Prompt: voice.general.final.noinput

  • Text: We did not detect any input.
  • Available variables: none

Prompt: voice.general.pin_label

  • Text: pin number
  • Available variables: none

Prompt: voice.error.getuserbydevice.none

  • Text: The phone number ${identifier} could not be found. Please be sure to enter the complete phone number including area code or country code.
  • Available variables:
  • ${customer}
  • ${identifier}

Prompt: voice.error.getuserbydevice.invalid

  • Text: ${identifier} is not a valid phone number. Please be sure to enter the complete phone number including area code or country code.
  • Available variables:
  • ${customer}
  • ${identifier}

Prompt: voice.error.getuserbyusername.none

  • Text: That user name could not be found. Please be sure to enter all of the characters before the at sign in your user name.
  • Available variables:
  • ${customer}
  • ${identifier}

Prompt: voice.error.getuserbyusername.none

  • Text: The external key ${identifier} could not be found. Please be sure to enter your external key exactly.
  • Available variables:
  • ${customer}
  • ${identifier}

Prompt: voice.error.getuser.toomany

  • Text: There are too many users that matched your input. Please select another method of identification.
  • Available variables:
  • ${customer}
  • ${identifier}

Prompt: voice.error.tryagain

  • Text: Please try again.
  • Available variables: none

Prompt: voice.error.general

  • Text: An error has occurred. Please contact your customer service representative.
  • Available variables: none

Prompt: voice.error.bad_audio

  • Text: There was a problem playing the audio file.
  • Available variables: ${customer}

Prompt: voice.error.confirm.limit_reached

  • Text: The maximum number of responses for the selected option has been reached. Please select another response.
  • Available variables: ${customer}

Prompt: voice.selectuseridentificationmethod.mainmenu

  • Text: Press zero to select another form of identification.
  • Available variables: ${customer}

Prompt: voice.selectuseridentificationmethod.bydevice

  • Text: to login using any of your contact numbers
  • Available variables: ${customer}

Prompt: voice.selectuseridentificationmethod.byusername

  • Text: to login using your AlertFind user name
  • Available variables: ${customer}

Prompt: voice.selectuseridentificationmethod.byexternalkey

  • Text: to login using your external key
  • Available variables: ${customer}

Prompt: voice.conferencecalldetails.confcallnumber

  • Text: The conference call number is ${callNumber}
  • Available variables: ${customer}

Prompt: voice.conferencecalldetails.meetingid

  • Text: The meeting ID is ${meetingId}.
  • Available variables:
  • ${customer}
  • ${meetingId}

Prompt: voice.conferencecalldetailsfield.instructions

  • Text: Press ${Constants.keypad_star} to repeat the conference call information. Press one to continue.
  • Available variables: ${customer}

Prompt: voice.conferencecalltransfer.holdmusic

  • Text: Please continue to hold while we transfer your call.
  • Available variables: ${customer}

Prompt: voice.conferencecalltransfer.failed

  • Text: The conference call transfer failed.
  • Available variables: ${customer}

Prompt: voice.conferencecalltransfer.busy

  • Text: The conference call was busy.
  • Available variables: ${customer}

Prompt: voice.conferencecalltransfer.noanswer

  • Text: There was no answer at the conference call center.
  • Available variables: ${customer}

Prompt: voice.conferencecalltransfer.tryagain

  • Text: Please try the call again later.
  • Available variables: ${customer}

Prompt: voice.confirmed.pollresponse

  • Text: Your response ${response.description} has been recorded.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.confirmed.response

  • Text: Your response has been recorded.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.confirmed.recipientdata

  • Text: You entered ${data}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${data}

Prompt: voice.confirmed.confcalltransfer

  • Text: You will now be connected to the conference call. Please stay on the line while we transfer your call.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.confirmed.returntoinbox

  • Text: You will now be returned to the list of your received messages.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.confirmed.returntomainmenu

  • Text: You will now be returned to the main menu.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.ivrinvalidaccess.instructions

  • Text: I'm sorry, but you are not allowed to access this function.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.ivridentifyuser.confirm

  • Text: if you are ${user.name}.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.ivridentifyuser.noconfirm

  • Text: if you are not ${user.name}.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.ivrloginentry.enterpin

  • Text: Please enter your pin number, followed by the ${Constants.keypad_pound} key.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.ivrloginentry.mainmenu

  • Text: If you are not ${user.name}, please press zero to return to the main menu.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.message.received

  • Text: You have received the following ${notification.priority} message on ${notification.sentTime?date} at ${notification.sentTime?time}..
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.body

  • Text:${notification.body}
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.hasattachments

  • Text: This message has attachments. Please check your email.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.pollconfirmed

  • Text: You have already confirmed this message with response ${response.description} on ${status.timestamp?date} at ${status.timestamp?time}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}
  • ${status}

Prompt: voice.message.pollconfirmed.availableoptions

  • Text: If you want to change your response,
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}
  • ${status}

Prompt: voice.message.confirmed

  • Text: You have already confirmed this message on ${status.timestamp?date} at ${status.timestamp?time}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}
  • ${status}

Prompt: voice.message.pollresponse

  • Text: to respond ${response.description}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.message.response

  • Text: to respond ${response.description}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.message.response.broadcast_description

  • Text: I confirm that I have received this message.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.message.response.broadcast_short_description

  • Text: confirmed
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.message.response.broadcast_short_description

  • Text: confirmed
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.message.response.confirmentry

  • Text: You entered
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${response}

Prompt: voice.message.confcallconnect

  • Text: This option will automatically connect you to the conference call
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.confcallold

  • Text: Please note that this message was received more than six hours ago. As a result, the conference call may no longer be in progress.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.noavailableoptions

  • Text: I'm sorry, but all response limits have been reached for this message.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.noavailableoptions_option

  • Text: to confirm that you attempted to respond to the message
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.pollrepeat

  • Text: Press ${Constants.keypad_star} to repeat this message and response options.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.repeat

  • Text: Press ${Constants.keypad_star} to repeat this message.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.message.response_data_instructions

  • Text: Please enter any additional information. Press ${Constants.keypad_pound} to continue.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.selectusermenu.selectname

  • Text: Please select your name from the list.
  • Available variables: ${customer}

Prompt: voice.selectusermenu.nameoption

  • Text: if you are ${user.name}
  • Available variables:
  • ${customer}
  • ${user.name}

Prompt: voice.selectusermenu.instructions

  • Text: Press zero if you are not in this list.
  • Available variables: ${customer}

Prompt: voice.getdeviceaddressform.instructions

  • Text: Please enter any of your contact phone numbers followed by the ${Constants.keypad_pound} key.
  • Available variables: ${customer}

Prompt: voice.getusernameform.instructions

  • Text: Please enter your AlertFind user name using the letters on your keypad followed by the ${Constants.keypad_pound} key.
  • Available variables: ${customer}

Prompt: voice.getexternalkeyform.instructions

  • Text: Please enter your external key using the letters on your keypad followed by the ${Constants.keypad_pound} key.
  • Available variables: ${customer}

Prompt: voice.inbox.nomessages

  • Text: You have no messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.mainheader_intro

  • Text: You have
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.newmessage_none

  • Text: no new messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.newmessage_one

  • Text: one new messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.newmessage_count

  • Text: ${count} new messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.newmessage_joiner

  • Text: and
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.oldmessage_none

  • Text: no old messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.oldmessage_one

  • Text: one old messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.oldmessage_count

  • Text: ${count} old messages
  • Available variables:
  • ${customer}
  • ${user}
  • ${count}

Prompt: voice.inbox.mainheader_history

  • Text: from the last ${count} days.
  • Available variables:
  • ${customer}
  • ${user}
  • ${count}

Prompt: voice.inbox.subheader_intro

  • Text: Please select from the following
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.subheader_moremessages

  • Text: Press 9 for more messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.messageoption.new

  • Text: for new message ${notification.subject} which was sent to you ${notification.sentTime?datetime}
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.inbox.messageoption.confirmed

  • Text: for confirmed message ${notification.subject} which was sent to you ${notification.sentTime?datetime}
  • Available variables:
  • ${customer}
  • ${user}
  • ${notification}

Prompt: voice.inbox.moremessagesoption

  • Text: for more messages
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.error.inbox.message.bad_language

  • Text: the message in not available in this language.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.hotline.greeting

  • Text: Hello. Welcome to the <#if hotline?? && hotline.team?? && hotline.team.voiceNotificationSystemName?has_content>${hotline.team.voiceNotificationSystemName}<#else> ${customer.voiceNotificationSystemName}</#if>.
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.hotline.greeting

  • Text: ${hotline.introduction}.
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.hotline.announcement.body

  • Text: ${announcement.body}.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.mainmenu.reviewmessagesoption

  • Text: to review your received messages
  • Available variables: ${customer}

Prompt: voice.mainmenu.sendmessageoption

  • Text: to send a notification
  • Available variables: ${customer}

Prompt: voice.mainmenu.listteamsoption

  • Text: to select a team
  • Available variables: ${customer}

Prompt: voice.selectsendnotificationmethod.openincidentoption

  • Text: to open an incident from a notification template.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.selectsendnotificationmethod.

enterbroadcastgroupquicklaunchoption

  • Text: to enter a Quick Launch code.
  • Available variables:
  • ${customer}
  • ${user}

Prompt:voice.selectsendnotificationmethod.selectbroadcastgroupoption

  • Text: to select a broadcast group
  • Available variables:
  • ${customer}
  • ${user}

Prompt:voice.selectsendnotificationmethod.selectescalationgroupoption

  • Text: to select an escalation group
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.scenario.header

  • Text: You are about to open an incident from the notification template${incidentTemplate.name}.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.scenario.description

  • Text: with description ${incidentTemplate.description}.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.scenario.reviewrtasklistoption

  • Text: to review the notification tasks for this notification template.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.scenario.sendmessageoption

  • Text: to open an incident with this notification template and send all notification tasks that are not set for manual execution
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.scenario.selectdifferentscenarioption

  • Text: to select a different notification template
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.selectscenarionotificationtaskfromlist.notasks

  • Text: there are no notification tasks for this notification template
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.selectscenarionotificationtaskfromlist.instructions

  • Text: Please select from the following ${count} notification tasks for notification template ${incidentTemplate}
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.selectscenarionotificationtaskfromlist.moretasks

  • Text: Press 9 for more notification tasks
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.selectscenarionotificationtaskfromlist.taskoption

  • Text: for notification task ${incidentTemplateNotificationTask.subject}
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.selectscenarionotificationtaskfromlist.moretasksoption

  • Text: for more notification tasks
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}

Prompt: voice.scenarionotificationtask.header

  • Text: fYou are about to send the following <#if incidentTemplateNotificationTask.priority.value == "Normal"><#else>${incidentTemplateNotificationTask.priority}</#if> ${incidentTemplateNotificationTask.msgType} message.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenarionotificationtask.header_manual

  • Text: The following <#if incidentTemplateNotificationTask.priority.value == "Normal"><#else>${incidentTemplateNotificationTask.priority}</#if> ${incidentTemplateNotificationTask.msgType} message will be put on hold awaiting manual execution.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenarionotificationtask.subject

  • Text: This message will have a subject of ${incidentTemplateNotificationTask.subject}.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenarionotificationtask.subject

  • Text: ${incidentTemplateNotificationTask.body}.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenarionotificationtask.pollresponses

  • Text: The message will have the following possible responses.
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenarionotificationtask.reviewrecipientlistoption

  • Text: To review the recipient list
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenarionotificationtask.returntoscenario

  • Text: To return to the notification template
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.norecipients

  • Text: There are no recipients for this notification template
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.norecipients

  • Text: The recipients for this notification template are as follows,
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.morerecipentsinstructions

  • Text: Press 9 for more recipients.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.immediatelynotify

  • Text: Immediately notify.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.notify

  • Text: Notify.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.recipient

  • Text: ${recipient.type} ${recipient.name}
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.delay.one

  • Text: after ${delayInMinutes} minute escalate to
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${delayInMinutes}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.delay

  • Text: after ${delayInMinutes} minute escalate to
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${delayInMinutes}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariorecipientlistview.returnoption

  • Text: to return to the notification template
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${delayInMinutes}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.scenariosent.message

  • Text: Thank you, the notification template you have selected has been initiated. You can now track message status in real-time by logging in to the AlertFind web site.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${incidentTemplate.name}
  • ${incidentTemplateNotificationTask.subject}

Prompt: voice.selectscenariofromlist.noscenarios

  • Text: There are no notification templates avaiable.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.selectscenariofromlist.instructions

  • Text: Please select from the following ${count} notification templates.
  • Available variables:
  • ${customer}
  • ${user}
  • ${count}

Prompt: voice.selectscenariofromlist.morescenarios

  • Text: Press 9 for more notification templates.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.selectscenariofromlist.scenariooption

  • Text: for notification templates ${incidentTemplate.name} of team ${team.name}
  • Available variables:
  • ${customer}
  • ${team}
  • ${incidentTemplate}
  • ${user}

Prompt: voice.selectscenariofromlist.morescenariosoption

  • Text: for more notification templates
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.selectgroupfromlist.nogroups

  • Text: There are no ${groupType}s available.
  • Available variables:
  • ${customer}
  • ${user}
  • ${groupType}

Prompt: voice.selectgroupfromlist.instructions

  • Text: Please select from the following ${count} ${groupType}s.
  • Available variables:
  • ${customer}
  • ${user}
  • ${groupType}
  • ${count}

Prompt: voice.selectgroupfromlist.moregroups

  • Text: Press 9 for more ${groupType}s.
  • Available variables:
  • ${customer}
  • ${user}
  • ${groupType}

Prompt: voice.selectgroupfromlist.groupoption

  • Text: for ${groupType} ${group.name} of team ${team.name}
  • Available variables:
  • ${customer}
  • ${team}
  • ${user}
  • ${group}
  • ${groupType}

Prompt: voice.selectgroupfromlist.moregroupsoption

  • Text: for more ${groupType}s
  • Available variables:
  • ${customer}
  • ${user}
  • ${groupType}

Prompt: voice.group.header

  • Text: You have selected ${group.memberType} ${group.name} of team ${team.name}.
  • Available variables:
  • ${customer}
  • ${team}
  • ${user}
  • ${group}
  • ${groupType}

Prompt: voice.group.isthiscorrect

  • Text: If this is correct,
  • Available variables:
  • ${customer}
  • ${team}
  • ${user}
  • ${group}
  • ${groupType}

Prompt: voice.group.sendmessageoption

  • Text: to compose a notification for this group
  • Available variables:
  • ${customer}
  • ${team}
  • ${user}
  • ${group}
  • ${groupType}

Prompt: voice.group.returntoquicklaunchentry

  • Text: to enter a different Quick Launch code
  • Available variables:
  • ${customer}
  • ${team}
  • ${user}
  • ${group}
  • ${groupType}

Prompt: voice.getquicklaunchform.instructions

  • Text: Please enter the Quick Launch code followed by the ${Constants.keypad_pound} key.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.error.quicklaunch.no_id

  • Text: The quick launch code ${code}cannot be found. Please try again.
  • Available variables:
  • ${customer}
  • ${user}
  • ${code}

Prompt: voice.error.quicklaunch.too_many_id

  • Text: The quick launch code ${code} applies to multiple groups. Please contact your AlertFind administrator to correct the problem.
  • Available variables:
  • ${customer}
  • ${brand}
  • ${user}
  • ${code}

Prompt: voice.error.notification.emailResultsDelay.outofrange

  • Text: ${delay} is invalid. Please specify a delay between ${delayMin} and ${delayMax} hours.
  • Available variables:
  • ${customer}
  • ${user}
  • ${delay}
  • ${delayMin}
  • ${delayMax}

Prompt: voice.entryfooter.error

  • Text: you entered
  • Available variables: none

Prompt: voice.entryfooter.confirm

  • Text: is not the correct ${fieldName} .
  • Available variables: ${fieldName}

Prompt: voice.entryfooter.confirm.no_data

  • Text: You did not enter any data.
  • Available variables: none

Prompt: voice.entryfooter.confirm.instructions

  • Text: if this is correct, press 1. If not, press 3.
  • Available variables: none

Prompt: voice.answeringmachineafterbeep.greeting

  • Text: Hello. This is the <#if notification.team?? && notification.team.voiceNotificationSystemName?has_content>${notification.team.voiceNotificationSystemName}<#else>$ {customer.voiceNotificationSystemName}</#if> calling for ${user.name}.
  • Available variables:
  • ${customer}
  • ${user}
  • ${notification}

Prompt: voice.answeringmachineafterbeep.unauthenticatedmessage

  • Text: We have attempted to contact you on ${currentTime?date} at ${currentTime?time} with the following <#if notification.priority.value == "Normal"><#else>${notification.priority}</#if> message.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${currentTime}

Prompt: voice.answeringmachineafterbeep.body

  • Text: ${notification.body}
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${currentTime}

Prompt: voice.answeringmachineafterbeep.authenticatedmessage

  • Text: We have attempted to contact you on ${currentTime?date} at ${currentTime?time}. You have a message that requires your PIN number for authentication.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${currentTime}

Prompt: voice.answeringmachineafterbeep.ivrinstructions

  • Text: Please call ${hotlinePhoneNumber} to listen to your message and confirm receipt. Again, the number to call is ${hotlinePhoneNumber}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${hotlinePhoneNumber}
  • ${currentTime}

Prompt: voice.answeringmachineafterbeep.ivrinstructions

  • Text: Please call one of the following numbers to listen to your message and confirm receipt.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${currentTime}

Prompt: voice.answeringmachineafterbeep.eachivr

  • Text: ${hotlinePhoneNumber}
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${currentTime}
  • ${hotlinePhoneNumber}
  • ${hotlinePhoneNumberLabel}

Prompt: voice.outbound.greeting

  • Text: Hello. This is the <#if notification.team?? && notification.team.voiceNotificationSystemName?has_content>${notification.team.voiceNotificationSystemName} <#else>${customer.voiceNotificationSystemName}</#if> calling for ${user.name}.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.outbound.instructions.unauth

  • Text: Please unlock the keypad if necessary, and press 1 to continue
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.outbound.countdown.three

  • Text: This message will repeat three times.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.outbound.countdown.two

  • Text: This message will repeat two more times.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.outbound.countdown.one

  • Text: This message will repeat one more time.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.outbound.human.enterpin

  • Text: Please enter your pin number, followed by the ${Constants.keypad_pound} key.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.invalidlogin.instructions

  • Text: Please contact your AlertFind administrator.
  • Available variables: ${brand}

Prompt: voice.ivrselectteamforgroup.noteams

  • Text: There are no teams available.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}

Prompt: voice.ivrselectteamforgroup.instructions

  • Text: You have selected ${group.memberType} ${group.name} which is on multiple teams. Please select from the following ${count} teams.
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${count}

Prompt: voice.ivrselectteamforgroup.teamoption

  • Text: For team ${team.name}
  • Available variables:
  • ${customer}
  • ${notification}
  • ${user}
  • ${count}

Prompt: voice.selectteamfromlist.noteams

  • Text: There are no teams available
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.selectteamfromlist.instructions

  • Text: Please select from the following teams.
  • Available variables:
  • ${customer}
  • ${count}
  • ${user}

Prompt: voice.selectteamfromlist.instructions

  • Text: Please select from the following ${count} teams.
  • Available variables:
  • ${customer}
  • ${count}
  • ${user}

Prompt: voice.selectteamfromlist.moreteams

  • Text: Press 9 for more teams.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.selectteamfromlist.teamoption

  • Text: for team ${team.name}
  • Available variables:
  • ${customer}
  • ${user}
  • ${count}

Prompt: voice.hotline.option

  • Text: ${option.caption}
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${option}

Prompt: voice.hotline_node.disabled

  • Text: The selected option is not currently available.
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.selectivrorhotline.startoption

  • Text: to log in
  • Available variables: ${customer}

Prompt: voice.hotlineedit.instructions

  • Text: Press 1 to post an announcement. Press 0 to return to the main menu.
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.hotlineedit.editoption

  • Text: to edit this announcement
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.hotlineannouncementrecord.currentannouncement

  • Text: The current announcement is
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.currentannouncement.empty

  • Text: There currently is no announcement.
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.hotlineannouncementrecord.instructions

  • Text: At the tone, please record the announcement. Press any key to end the recording.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.noinput

  • Text: I didn't hear anything, please try again.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.preview

  • Text: The announcement is
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.preview.instructions

  • Text: To keep this message, press 1. To rerecord, press 3. To cancel, press 0.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.invalidentry

  • Text: I'm sorry. That is not a valid entry. Please try again.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.confirmed

  • Text: The announcement has been posted.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotlineannouncementrecord.warning.draftexists

  • Text: There are currently working drafts for this hotline. Please be aware that your change may be temporary.
  • Available variables:
  • ${customer}
  • ${hotline}
  • ${announcement}

Prompt: voice.hotline.sentnotification.subject

  • Text: Notification
  • Available variables:
  • ${customer}
  • ${hotline}

Prompt: voice.notificationrecord.greeting

  • Text: Hello. This is the <#if team?? && team.voiceNotificationSystemName?has_content>${team.voiceNotificationSystemName}<#else>${customer.voiceNotificationSystemName}</#if> calling to record the message for your notification.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.instructions

  • Text: At the tone, please record the message. Press any key to end the recording.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.noinput

  • Text: I didn't hear anything, please try again.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.noinput.exit

  • Text: I didn't hear anything.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.noinput.exit

  • Text: I didn't hear anything.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.preview

  • Text: The message is
  • Available variables: ${customer}

Prompt: voice.notificationrecord.preview.instructions

  • Text: To continue, press 1. To rerecord, press 3. To cancel this notification and return to the main menu, press 0.
  • Available variables: ${customer}

Prompt: voice.calltorecord.preview.instructions

  • Text: To save this recording, press 1. To rerecord, press 3. To cancel this recording, press 0.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.invalidentry

  • Text: I'm sorry. This is not a valid entry. Please try again.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.cancelled

  • Text: The recording has been canceled.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.confirmed

  • Text: The recording has been recorded.
  • Available variables: ${customer}

Prompt: voice.notificationrecord.wait

  • Text: Please wait while we process your request.
  • Available variables: ${customer}

Prompt: voice.notificationsend.priority.instructions

  • Text: The notification is currently set to ${priority}. Press 1 to set the priority to ${Constants.priority_Low_voice}, press 2 to set the priority to ${Constants.priority_Normal_voice}, press 3 to set the priority to ${Constants.priority_High_voice}, press 4 to set the priority to ${Constants.priority_Test_voice}. Press 0 to cancel and return to the main menu.
  • Available variables:
  • ${customer}
  • ${user}
  • ${priority}

Prompt: voice.notificationsend.expirationDelay.current.one

  • Text: The results of this notification will be sent to you after one hour.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.expirationDelay.current

  • Text: The results of this notification will be sent to you after ${count} hours.
  • Available variables:
  • ${customer}
  • ${user}
  • ${count}

Prompt: voice.notificationsend.expirationDelay.instructions

  • Text: Enter the number of hours to delay before sending you the results of this notification. Press 0 if you do not want results of this notification emailed to you.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.setauthentication.authenticated

  • Text: The notification currently requires authentication.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.setauthentication.noauthenticated

  • Text: The notification currently does not require authentication.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.setauthentication.instructions

  • Text: Press 1 to require authentication. Press 2 to not require authentication. Press 0 to cancel and return to the main menu
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.confirm.instructions.sendnotification

  • Text: Press 1 to send this notification.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.confirm.instructions.setpriority

  • Text: Press 2 to set the priority
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.confirm.instructions.emailresults.none

  • Text: Press 3 to have the results of this notification emailed to you
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.confirm.instructions.emailresults

  • Text: Press 3 to change when the results are emailed to you or to cancel emailing the results of this notification
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.confirm.instructions.setauthentication

  • Text: Press 4 to set whether authentication is required for this notification
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.confirm.instructions.cancel

  • Text: Press 0 to cancel and return to the main menu.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationsend.message

  • Text: Thank you, the notification has been initiated. You can now track message status in real-time by logging in to the AlertFind website.
  • Available variables:
  • ${customer}
  • ${brand}
  • ${user}

Prompt: voice.hotlinetransfer.hotline.notfound

  • Text: The selected option could not be found.
  • Available variables: ${customer}

Prompt: voice.hotlinetransfer.hotline.notactive

  • Text: The selected option is not currently available.
  • Available variables: ${customer}

Prompt: voice.notificationtemplate.header

  • Text: You are about to open a notification from the notification template ${notificationTemplate.subject}.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationtemplate.playmessage

  • Text: to play the notification message.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationtemplate. selectdifferentnotificaitontemplateoption

  • Text: to select a different notification template.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationtemplate.sendmessageoption

  • Text: to send this notification.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationtemplate.subject

  • Text: with subject ${notificationTemplate.subject}.
  • Available variables:
  • ${customer}
  • ${user}

Prompt: voice.notificationtemplatesent.message

  • Text: Thank you, the notification template you have selected has been initiated. You can now track message status in real time by logging in to the ${brand.name} web site..
  • Available variables:
  • ${customer}
  • ${user}
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