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Settings  >  Custom Prompts Variables  >  SMS Notification Prompts and Variables

SMS Notification Prompts and Variables

Administrators can configure SMS notification and prompts modifying the prompts.Parameters file, so that each organization can customize the text users see or hear as they interact with AlertFind components. For more information refer to Customizing Prompts.

The following tables list the prompts and variables available for SMS notifications.

Closedsms.from
Parameter Values
Text (From ${customer.notificationSystemName}<#if notification.priority.value == "Normal"><#else> [${notification.priority}]</#if>).
Prompt sms.from
Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.request_auth
Parameter Values
Text A message requiring your authentication has been sent to you. Reply to this message with the letters 'id' plus your PIN to authenticate.
Prompt sms.request_auth
Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.limit_reached.no_available_responses
Parameters Values
Text The response limit has been reached for all options.
Prompt sms.limit_reached.no_available_responses
Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.limit_reached.available_responses
Parameters Values
Text The response limit has been reached for the select option.
Prompt

sms.limit_reached.available_responses

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.audio_message

Parameters Values
Text Please check your email to review the audio associated with this message.
Prompt

sms.audio_message

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.message.body
Parameters Values
Text ${notification.body}.
Prompt

sms.message.body

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.conference_call_instructions
Parameters Values
Text The conference call phone number is ${notification.conferenceCallTransfer.conferencePhoneNumber} and the meeting ID is ${notification.conferenceCallTransfer.conferenceMeetingId}.
Prompt

sms.conference_call_instructions

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.hasattachments
Parameters Values
Text Attachments included in email.
Prompt

sms.hasattachments

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.instructions.hotline
Parameters Values
Text Or call
Prompt

sms.instructions.hotline

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.response.intro
Parameters Values
Text Reply with
Prompt

sms.response.intro

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.response.intro.international

Parameters Values
Text Reply to ${replyToNumber} with
Prompt

sms.response.intro.international

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.response.instructions
Parameters Values
Text ${smsCode.code} to respond ${response.shortDesc}.
Prompt

sms.response.instructions

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.response.joiner
Parameters Values
Text or
Prompt

sms.response.joiner

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.response.no_available_responses.response
Parameters Values
Text ${smsCode.code} to confirm your attempt to respond.
Prompt

sms.response.no_available_responses.response

Available variables

${customer}

${notification}

${user}

${team}

${device}

${SentDate}

Closedsms.help
Parameters Values
Text Please contact your ${customer.notificationSystemName} administrator or call ${callNumber} for assistance. To stop receiving notifications on this device, reply STOP.
Prompt sms.help
Available variables

${customer}

${callNumber}

Closedsms.stop
Parameters Values
Text This ${customer.notificationSystemName} device has been disabled. You will no longer receive notifications on this device. Please contact your ${customer.notificationSystemName} administrator or call ${callNumber} for assistance, if necessary.
Prompt

sms.stop

Available variables

${customer}

${user}

${device}

${callNumber}

Closedsms.stop.email_confirmation.body
Parameters Values
Text By request message from your ${device.name}, your ${device.name} has been disabled for receiving text notifications. Please contact your ${customer.notificationSystemName} administrator or call ${callNumber} for assistance, if necessary.
Prompt

sms.stop.email_confirmation.body

Available variables

${customer}

${user}

${device}

${callNumber}

Closedsms.stop.email_confirmation.subject
Parameters Values
Text Your ${device.name} has been disabled in the ${customer.notificationSystemName}.
Prompt

sms.stop.email_confirmation.subject

Available variables

${customer}

${user}

${device}

${callNumber}

Closedsms.invalid
Parameters Values
Text I'm sorry, but '${code}' is invalid. Please try again or contact your ${customer.notificationSystemName} administrator.
Prompt

sms.invalid

Available variables

${customer}

${code}

Closedsms.invalid.nocustomer
Parameters Values
Text I'm sorry, but '${code}' is invalid. Please try again or contact your AlertFind administrator.
Prompt

sms.invalid.nocustomer

Available variables

${code}

Closedsms.no_messages
Parameters Values
Text You have no new messages from the ${customer.notificationSystemName}.
Prompt

sms.no_messages

Available variables

${customer}

${user}

Closedsms.confirmed
Parameters Values
Text Your response ${response.shortDesc} has been recorded.
Prompt

sms.confirmed

Available variables

${customer}

${response}
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