Customizing the Hotline Greeting
- Download the
prompts.propertiesfile as discussed here. Locate the following line:
voice.hotline.greeting=Hello. Welcome to the <#if hotline?? && hotline.team?? && hotline.team.voiceNotificationSystemName?has_content>${hotline.team.voiceNotificationSystemName}<#else>${customer.voiceNotificationSystemName}</#if>
- You can customize this to say, “Hello, Joe. Welcome to the Genericorp Notification System.” To do this, edit the prompts file to look like this:
voice.hotline.greeting=Hello ${user}. Welcome to the ${customer.voiceNotificationSystemName}.
- Save your changes and upload the updated file.