Product Overview
Learn about products and their configuration in CIS.
Suppliers apply pricing for their energy commodities and Customer services. This is referred to as a “Product.” Products are customized to meet the needs of the Customer and frequently change to stay competitive.
Products offered to residential Customers are different from those offered to commercial Customers due to volume differences. Products differ based on utility territories and markets served due to the different utility tariffs and market rules.
A product is comprised of several components such as the commodity and/or service(s) being offered and the rate package or rate detail.
A product is further comprised of business rules and/or marketing attributes that define to whom the product is available.
In order for billing to occur the Customer must receive monthly consumption from the Utility for the commodity being served and have a current Product assigned for that commodity. Proper management of Products and their assignment to the Customer is important.
- Business Division – Business Entity of the ESP offering the Product
- Customer Type – Residential or Commercial
- Commodity Type – Gas or Electric
- LDC Rate Class – Customer Service Class assigned by Utility
- Offering Period – Begin and End date for Product Offering
- Terms – Length of Contract
- Cancellation Fees – Charges associated if contract is terminated early
- Rollover Product – Product used for billing at end of a contract period
- Special Offers – Promotional offers
- Documents - Customer documents sent upon the enrollment of a product
- Commissions – Sales channel commissions associated with the product
- TDSP Template – Define which utility charges are passed through to the Customer during billing
Products are first configured in the system and then assigned to Customers during the enrollment process.