Plug-ins

CRM.Web uses plug-ins to communicate with third-party applications.

Aurea CRM.Web needs to communicate with applications outside the browser sandbox for some of its functions. For example, MS Office and CRM.Phone. Use CRM.Launcher and/or plug-ins to provide functionalities specific to the external application. Some functionalities are listed below:

Document check-in/-out, editing and mail merge functions for MS Word.
Using CRM.Phone with Aurea CRM.Web.

Note: CRM.Launcher handles communications with external applications. If your browser's version is from before 2014, using the NPAPI (Netscape Plugin APIs), you should switch to the latest version of the browser. Aurea CRM no longer supports NPAPI.

More information on the currently used versions of the plug-ins and/or CRM.launcher can be found on the System Information page on Aurea CRM.Web. Go to Settings > System Information.

Installation on the client

Users are offered a download link when they first access a function that requires a plug-in or CRM.Launcher. Clicking on the link downloads the appropriate file from the server and automatically starts the installation.

On the server the files are located at:

..\data\plugins\update.web.client.msi

..\data\plugins\CRM.launcher.exe

Note: The CRM.launcher setup requires .NET framework 4.5. If .NET framework 4.5 is already installed on the client, setup can be executed within the user context. Otherwise, the setup installs .NET framework 4.5. This installation requires administrator rights.