External Recipients

When sending Activity records, external recipients are determined from the Activity Participant info area (MB).

External recipients are always listed before internal ones in the recipient list of the email ("customer first").

The Notify Rep dialog also offers external recipients for info areas containing email addresses (e.g. Company, Person, and Additional Address).

By default, external recipients are not checked in the Notify Rep dialog.

To exclude external recipients from the notify rep functionality (e.g. if Notify Rep is used solely for company-internal communication), specify {excludeExternalRecipients: true} in the CommandArguments of the A_NotifyRep menu action.