Aurea List Manager does not respond to emails sent

When mails are sent to Aurea List Manager, and a response is not received, it is likely Aurea List Manager is not receiving your message.

In such a case, it is most likely that your Domain Name Service (DNS) information is set up incorrectly and that your mail application is actually sending your mail elsewhere.

Very often, the DNS for your organization has been set up so that email sent to a specific machine is routed to a mail server rather than to that specific machine.

For instance, the mail preference setting for a machine named alpha.yourcompany.com could be set up so that mails to listmanager@alpha.yourcompany.com is instead sent to listmanager@mailserver.yourcompany.com.

In such a case, the mail never gets to alpha.yourcompany.com (the machine running Aurea List Manager).

If you are sure that your DNS is set up correctly.

Follow the steps below to check in Aurea List Manager to see what is happening to incoming mail:

• If you have the programs and the knowledge to access your SQL Server directly you can look in your database at the table called inmail_ and all messages that Aurea List Manager has received are there, along with their processing status.
• Here is a sample, correctly set up DNS entry:

>jingram.clark.net
Server: clark.net 
Address: 168.143.0.7
jingram.clark.net Internet address = 168.143.7.97
jingram.clark.net preference = 5, mail exchanger = jingram.clark.net
jingram.clark.net preference = 10, mail exchanger = clarknet.clark.net
clark.net nameserver = sun1.clark.net
clark.net nameserver = icm1.icp.net
jingram.clark.net Internet address = 168.143.7.97
clarknet.clark.net Internet address = 168.143.0.2
sun1.clark.net Internet address = 198.17.243.2
icm1.icp.net Internet address = 192.94.207.66

• Notice how mail exchanger with the lowest preference preference = 5 is the machine itself.
• This DNS is set up so that any mail to jingram.clark.net is sent directly to jingram.clark.net.
• The preference=10 line indicates that if for some reason the preference=5 host is not available (perhaps it is turned off), then mail is accepted by clarknet.clark.net, who most likely hold the mail and deliver it to jingram.clark.net once that host is once again reachable.