Using Quick Launch IDs

If your AlertFind instance has notification templates, broadcast groups, or escalation groups with Quick Launch IDs, you can launch a notification using the Hotline or Hotline Pro voice interface.

Launch a notification with a broadcast group or escalation group Quick Launch ID

1. Call the Hotline or Hotline Pro phone number. If you are using Hotline Pro, the Hotline must have a Compose Notification option.
2. Follow the voice prompts to select Compose Notification.
3. Identify yourself and enter your PIN.
4. Press 1 to enter a Quick Launch ID.
5. Use the keypad of your phone to type the Quick Launch ID. AlertFind reads the name associated with the Quick Launch ID.
6. (Optional) If this Quick Launch ID is associated with multiple teams, you are requested to select the appropriate team.
7. Press 1 to compose a notification for this group.
8. Record your message.
9. Follow the voice prompts to accept or rerecord the message. AlertFind requests you to wait while it processes your request.
10. Select from one of the four options:

1. Press 1 to send the notification.
2. Press 2 to set the priority of the notification.
3. Press 3 to define when or if notification results should be mailed to you.
4. Press 4 to turn on authentication for this notification. This requires callers to authenticate themselves before hearing the notification.

AlertFind informs you that the notification has been initiated.

11. You can now review notification status by logging in to the AlertFind web interface and clicking Sent Notifications.

Launch a notification using a notification template Quick Launch ID

1. Call the Hotline or Hotline Pro number. The Hotline must have a Compose Notification option.
2. Follow the voice prompts to select Compose Notification.
3. Identify yourself and enter your PIN.
4. Press 1 to enter a Quick Launch ID.
5. Use the keypad of your phone to type the Quick Launch ID. You will hear a message as “You are about to open an incident from the notification template [template name] with description [description].” and AlertFind offers four options:

1. Press 1 to open an incident with this notification template and send all notification tasks that are not set for manual execution.
2. Press 3 to review the notification tasks for this notification template. If you select this option, AlertFind reads the notification tasks to you. It also offers you the ability to review the recipient list and reads the priority of the notification to you.

NOTE

It is possible to send a notification template with no associated tasks. To ensure you do not accidentally do this, press 3 to review notification tasks before sending the notification template.

3. Press 9 to select a different notification template.
4. Press 0 to return to the Main Menu.

7. Review notification status by logging in to the AlertFind web interface and clicking Sent Notifications.