Responding to Notifications Through the Hotline
To listen to their messages, callers must identify and authenticate themselves.
The way they are requested to identify and authenticate themselves depends on settings on the Company Settings page. See Hotline Default Identification Method.
The Hotline voice prompts informs the caller everything they need to know to respond to a Hotline Notification. If they respond to the notification from an email address, the email message contains instructions. For more information about responding to notifications, see Use the Notification Editor.