Log Files

Troubleshooting using log files.

Use the < LogPath > tag in the update.launcher.exe.config to specify a central directory for log files created by CRM.launcher, Aurea CRM web offline and IIS Express (default: web.data \log). This path is used by CRM.launcher when creating a bug report and must therefore be absolute or relative to update.Launcher.exe, to ensure that all relevant log files can be found. for further details, see Creating a Bug Report.

Use the <Logging> section in the update.launcher.exe.config file to configure the logging for CRM.launcher, see the article “How to configure logging on the server” at https://support.aurea.com.

Note: Make sure the filePath attributes point to the above described LogPath directory, otherwise the log files is not found when creating a bug report.

The following log files are available:

  • OfflineSetup.log: The log file written by the Aurea CRM web offline setup (location defined by LogPath in the SilentClient.ini).
  • launcher.log
  • iisExpress.log
  • web.log

The remaining sections in this chapter provide details on configuring logs for web offline, CRM.launcher, and CRM.launcher plugins. For more information, see the wiki article “HOWTO Configure Logging for CRM.launcher, CRM.launcher Plug-Ins and update.CRM web offline” on the Aurea support site: https://support.aurea.com.