Log Files
Troubleshooting using log files.
Use the <
LogPath
>
tag in the update.launcher.exe.config
to specify a
central directory for log files created by CRM.launcher, Aurea CRM web offline and IIS
Express (default: web.data
\log
). This path is used by CRM.launcher when creating a bug report and
must therefore be absolute or relative to update.Launcher.exe
, to ensure
that all relevant log files can be found. for further details, see Creating a Bug Report.
Use the <Logging>
section in the update.launcher.exe.config
file to configure the logging for CRM.launcher, see the article “How to configure logging on the server” at https://support.aurea.com.
filePath
attributes point to the above described
LogPath
directory, otherwise the log files is not found when creating a
bug report.The following log files are available:
-
OfflineSetup.log
: The log file written by the Aurea CRM web offline setup (location defined byLogPath
in theSilentClient.ini
). -
launcher.log
-
iisExpress.log
-
web.log
The remaining sections in this chapter provide details on configuring logs for web offline, CRM.launcher, and CRM.launcher plugins. For more information, see the wiki article “HOWTO Configure Logging for CRM.launcher, CRM.launcher Plug-Ins and update.CRM web offline” on the Aurea support site: https://support.aurea.com.