Reinitializing an Offline Client

Learn how to reinitialize an offline client.

If an offline user experiences problems with his local data, you can repair the offline client by reinitializing it; this deletes all data from the client's local Aurea CRM database and inputs a new initial data stock download.

To reinitialize an offline client:

1. On the Aurea CRM web server, switch to the rep record of the corresponding offline user.
2. Set the Initialize offline station field (ID:116) to true.

Upon the next synchronization request from the offline client, the server outputs a new initial data stock download for this client.

A message is displayed, advising the user not to work with Aurea CRM web offline until the process is completed.