Creating a Bug Report

Learn to create bug report from context menu.

By selecting Settings > Troubleshooting from the context menu users can create a CRM.launcher_bugreport _<date>.zip in the .. \Documents folder (default) containing all files required to submit a bug report.



Available options:

  • Bug report zip file: The name and location of the bug report.
  • CRM.designer configuration: Downloads all CRM.designer configurations present on the client (*. gz in sub-folder Config). For further details, see  CRM.designer Configurations for Offline Clients.
  • CRM Database: Creates a backup of the offline client's local Aurea CRM database (*. bak in sub-folder Database).
  • Log files (checked by default): Downloads the following log files:
    • All log files from the < LogPath > folder (in sub-folders Logs). For further details, see Log Files.
    • u8_communication_<User>.log files from < CommunicationPath > (in sub-folder Logs\Communication)
    • all patch logs (in sub-folder Logs\ PatchLogs)
  • In addition to the user's selection from the above, the ZIP file contains a Settings sub-folder containing the following files (if available):
    • applicationhost.config
    • history.xml
    • launcher_telemetry.xml
    • mmdb.ini from the local Aurea CRM web's ..\system\sys directory
    • Offline.xml
    • patchmanifest _<date>.xml
    • settings.xml from the local Aurea CRM web's ..\system\settings directory
    • update.launcher.exe.config
    • user.config

    These settings files are only downloaded if found; if one or more of these files are not found, no message is displayed.