Creating a Bug Report
Learn to create bug report from context menu.
By selecting Settings > Troubleshooting from the context menu users can create a CRM.launcher_bugreport
_<date>.zip
in the ..
\Documents
folder (default) containing all files required to submit a bug report.
Available options:
- Bug report zip file: The name and location of the bug report.
-
CRM.designer
configuration: Downloads all CRM.designer configurations present
on the client (
*.
gz
in sub-folderConfig
). For further details, see CRM.designer Configurations for Offline Clients. -
CRM Database: Creates a backup of the offline client's local Aurea CRM database (
*.
bak
in sub-folderDatabase
). -
Log files (checked by default): Downloads the following log files:
- All log files from the
<
LogPath
>
folder (in sub-foldersLogs
). For further details, see Log Files. -
u8_communication_<User>.log
files from<
CommunicationPath
>
(in sub-folderLogs\Communication
) - all patch logs (in sub-folder
Logs\
PatchLogs
)
- All log files from the
- In addition to the user's selection from the above, the ZIP file contains a
Settings
sub-folder containing the following files (if available):-
applicationhost.config
-
history.xml
-
launcher_telemetry.xml
-
mmdb.ini
from the local Aurea CRM web's..\system\sys
directory -
Offline.xml
-
patchmanifest
_<date>.xml
-
settings.xml
from the local Aurea CRM web's..\system\settings
directory -
update.launcher.exe.config
-
user.config
These settings files are only downloaded if found; if one or more of these files are not found, no message is displayed.
-