Adding Records

CRM.mobile allows you to add records like to-do lists and and activities.

You can add records in CRM.mobile using quick action and extended actions (media/image9.png). If only a single extended action is available, media/image10.png (New) is displayed instead. For further details, see User interface.

To add a new record:

  1. Switch to the area where (e.g. results list) you want to add the record or open a record to add a child record. For further details, see Searching.
  2. Tap on media/image9.png Extended Actions in the application menu.

    The actions available for the current record or area are displayed:


    media/image45.png
    Note: Your administrator can define default values for specific fields. When adding a new record, the default values are automatically entered in the corresponding fields.
  3. Select an option to add a new activity.
  4. Enter data on the fields.

    Mandatory fields are highlighted in red.

  5. Tap on media/image46.png or tap on media/image7.png to save in the application menu.

    The new record is displayed.

Note: If you add a To-Do and link it to a ticket, you cannot edit the date and time of the To-Do once the record has been saved.
Note: When adding an activity, enter the start date and time, duration and time units (e.g. minutes or days). If the Create To-Do field is enabled, To-Dos are added for all participants (for activities scheduled in the future).