Adding Records
CRM.mobile allows you to add records like to-do lists and and activities.
You can add records in CRM.mobile using quick action and extended actions (). If only a single extended action is available, (New) is displayed instead. For further details, see User interface.
To add a new record:
- Switch to the area where (e.g. results list) you want to add the record or open a record to add a child record. For further details, see Searching.
- Tap on
Extended Actions in the application menu.
The actions available for the current record or area are displayed:
Note: Your administrator can define default values for specific fields. When adding a new record, the default values are automatically entered in the corresponding fields. - Select an option to add a new activity.
- Enter data on the fields.
Mandatory fields are highlighted in red.
- Tap on or tap on to save in the application menu.
The new record is displayed.
Note:
If you add a To-Do and link it to a ticket, you cannot edit the date and time of the To-Do once the record has been saved.
Note: When adding an activity, enter the start date and time, duration and time units (e.g. minutes or days). If the Create To-Do field is enabled, To-Dos are added for all participants (for activities scheduled in the future).