Marking appointments as deleted in Aurea CRM
If meetings (appointments) are deleted in Lotus Notes, the deletion is published to Aurea CRM as well.
However, these appointments are not physically deleted but only marked as deleted (since
the information that a meeting has not taken place might be important for the customer
contact history in the CRM system). Out of the box, the FreeC1 field of
the Activity info area is used (value is set to "gelöscht"). If you want to change this
behavior, you have to modify each of the following SyncHandler elements in
the forms.xml accordingly.
<SyncHandler type='Default'><SyncHandler type="DeleteSync"><SyncHandler type="ExchangeConnector_VeventFilter">
Note: Be careful when changing this mechanism in a running system. For example, if you want to
use a boolean field instead of
FreeC1 it might be wise to stop
synchronization and run a maintenance job setting the value of the new field based on the
value of FreeC1.