CRM.interface’s response to a delete command

All commands that are part of the synchronization activities between connector and Aurea CRM are handled by CRM.interface.

This chapter describes how CRM.interface handles the delete command used in a synchronization task.

In response to a delete command, CRM.interface returns only the following:

• Records deleted in CRM since the last synchronization. This allows the CRM.connector to delete items on the groupware side, sent as Delete command.
• Records scheduled for deletion at a specified time within a date range defined in a deletion time frame. This allows the connector to confirm the existence of items on the groupware side, sent as Get command.
• Records having their contact type enabled for synchronization with Aurea CRM.
• Records that are NOT filtered out by conditions defined by the DeleteSync handler in forms.xml.