Use the Escalation Editor

Use the Escalation Editor to customize the type of devices or the order in which they are contacted. From the Notification Editor, click Escalation Override. The Escalation Editor displays.

Select the type of escalation to be used for this notification.

• Do not override personal device escalations—Uses the device escalation defined for each individual recipient.
• Specify a custom device escalation—Specifies which devices, in which order, should be used for this notification. If this option is selected, the Edit Custom Escalation window displays. To create the custom escalation, drag devices from the left section of the window to the name of the custom escalation in the right section of the window. When the escalation is created, click Save to return to the Escalation Editor.
• Skip specified devices in each personal device escalation—Skips a specific device type, even if it appears in a recipient’s personal escalation. If this option is selected, the Escalation Editor window displays. Click the check box next to a device type to skip this type of device in every recipient’s escalation list. The selected device or devices are not contacted for this notification.

Click OK to return to the Notification Editor.