Types of Groups
There are three types of groups: Broadcast Groups, Escalation Groups and Smart Groups. Ad Hoc Groups are a special type of Smart Group that are created when composing a notification.
- Broadcast Groups are groups of individuals or groups to which a notification is broadcast simultaneously.
- Escalation Groups differ in that notifications are sent to members of the group in a specified order. Escalation group information includes the order in which members should be contacted as well as any delay between attempts to contact members.
- Smart Groups are dynamic groups of users, based on criteria selected when the group is defined. As users change, they are automatically added to, or deleted from, Smart Groups based on each Smart Group’s defined criteria. Smart Groups can be used anywhere that Broadcast Groups can be used.