Usage Reports
You can create the following three types of Usage reports:
Usage Summary Report
The Usage Summary report gives an estimate of system usage. All call durations are rounded up to the nearest minute.
The following Generate Report As options are available:
- Interactive Report
- CSV Report (MS Excel)
- PDF Report
The following Filter Options are available:
- Period: This filter sets the time period for the report. The default value is
Last Full Month. For descriptions of the time period options, see Define a Report Time Period.
In the Field Settings section, the following standard report fields are available:
- User Count: The number of users.
- Outbound Minutes: The total duration of voice phone calls sent from AlertFind Notifications to users. All call durations are rounded up to the nearest minute.
- Outbound Calls: The count of voice phone calls sent from AlertFind Notifications to users.
- Inbound Minutes: The total duration of voice phone calls from users to Hotlines. All call durations are rounded up to the nearest minute.
- Inbound Calls: The count of voice phone calls from users to Hotlines.
- Total Minutes Used: The accumulated duration of Inbound and Outbound minutes.
- Total Call Count: The accumulated count of Inbound and Outbound calls.
- Conference Minutes: The total duration of phone calls transferred to conference calls. All call durations are rounded up to the nearest minute.
- Conference Calls: The count of phone calls transferred to conference calls.
- Emails: The count of emails sent by AlertFind Notifications, includes messages sent to devices defined as SMTP handsets.
- Pages: The count of pager messages sent by AlertFind Notifications.
- SMS Messages: The count of SMS (text) messages sent by AlertFind Notifications.
- Faxes: The count of faxes sent by AlertFind Notifications.
- Total Activations: The count of Notifications sent. If a Notification is sent to more than one user, that will be counted as one activation.
Team Usage Summary Report
The Team Usage Details report gives an estimate of AlertFind system usage broken down per team.
The following Generate Report As options are available:
- Interactive Report
- CSV Report (MS Excel)
- PDF Report
The following Filter Options are available:
- Period: This filter sets the time period for the report. The default value is
Last Full Month. For descriptions of the time period options, see Define a Report Time Period.
In the Field Settings section, the following standard report fields are available:
- Team Name: The name of the team.
- All User Count: Number of users (enabled and disabled) in the team.
- Enabled User Count: Number of enabled users in the team.
- Outbound Minutes: Total duration for all outbound phone notifications sent by AlertFind to the users of the team, in minutes.
- Outbound Calls: Total number of outbound phone calls sent from AlertFind to users of the team.
- Inbound Minutes: Total duration of all IVR phone calls sent by the users of the team to AlertFind.
- Inbound Calls: Total number of IVR phone calls sent by the team members to AlertFind system.
- Total Minutes Used: Total duration of outbound and IVR phone calls of the team, in minutes.
- Total Call Count: Total number of outbound and inbound phone calls of the team.
- Conference Minutes: Total time, in minutes, of all conference calls ran by the team.
- Conference Calls: Total number of conference calls started by the team.
- Emails: Total number of emails sent by the team.
- Pages: Total number of pages sent by the team.
- Faxes: Total number of faxes sent by the team.
- SMS Messages: Total number of text messages sent by the team.
- Total Activations: Number of messages (a message may be sent to one or more recipients, but it's only counted once) sent by the team.