Notification Reports

You can create the following types of Notification reports:

Notification Response Details Report

The Notification Response Details displays the possible responses for a set of notifications, including the recipients and their selected response.

The following Generate Report As options are available:

• Interactive Report
• PDF Report
• CSV Report (MS Excel)

The following Filter Options are available:

• Period: This filter sets the time period for the report. The default value is Last Full Month. For descriptions of the time period options, see Define a Report Time Period.
• Notification Criteria: opens the Criteria Editor to narrow the report by selecting one of the following notification fields:

• Priority
• Received by
• Response abbreviation
• Sent by
• Sent time
• Subject

• Edit Criteria: Limits the report results by the User information, such as user name or description.

  See Using the Criteria Editor for more information on using the Criteria Editor.

In the Field Settings section, the following standard report fields are available:

• Sent Time: Date and time Notification was sent.
• Subject: Subject of the Notification.
• Team: The team originating the notification.
• Incident Name: Incident name, if applicable.
• Sender: The name of the user who sent the Notification.
• Recipient Name: The name of the user who received the Notification.
• Possible Response: This column combined with the next column state whether or not the user responded to the Notification.
• Device Name: The name of the device.
• Device Address: The address of the device.
• First Confirmed Time: The time at which the first confirmation is received.
• Last Confirmed Time: The time at which the last confirmation is received.
• First Confirmed Elapsed Time: The elapsed time since the first confirmation was received.

Scheduled Notification Detail Report

The Scheduled Notification Detail displays a detailed view of scheduled notifications with a record for each recipient (user or group).

The following Generate Report As options are available:

• CSV Report (MS Excel)

The following Filter Options are available:

• Notification Criteria: opens the Criteria Editor to narrow the report by selecting one of the following notification fields:

• Priority
• Received by
• Response abbreviation
• Sent by
• Sent time
• Subject

See Using the Criteria Editor for more information on using the Criteria Editor.

In the Field Settings section, the following standard report fields are available:

• Team: The team originating the notification.
• Incident Name: The name of the incident.
• Sender: The name of the user who sent the Notification.
• Subject: Subject of the Notification.
• Message: The message included in the Notification.
• Recurrence: The pattern of the recurrence of the Notification.
• Expiration: The expiry date of the Notification.
• Priority: The priority of the Notification.
• Authenticated: Identifies whether the notification is authenticated or not.
• Hotline: Specifies the hotline number to be used.
• Attachments: Files to be attached to the Notification.
• Email Results: Specifies the email status.
• Current Status: Status of the Notification.
• Recipient Name: The name of the recipient.
• Recipient Type: The type of the recipient (user, team or group).
• Description: Description of the Notification.

Sent Notification Detail + Recipient Custom Fields Report

The Sent Notification Detail + Recipient Custom Fields displays a list of all recipients of all sent notifications along with their responses, including recipient custom fields.

The following Generate Report As options are available:

• CSV Report (MS Excel)

The following Filter Options are available:

• Notification Criteria: Opens the Criteria Editor to narrow the report by selecting one of the following notification fields. It already has two Sent Time criteria set by default that cannot be deleted:

• Priority
• Received by
• Response abbreviation
• Sent by
• Sent time
• Subject

See Using the Criteria Editor for more information on using the Criteria Editor.

In the Field Settings section, the following standard report fields are available:

• Sent Time: The time at which the Notification was sent.
• Sender: The name of the user who sent the Notification.
• Subject: Subject of the Notification.
• Team: The team originating the notification.
• Incident Name: The name of the incident.
• Current Status: Status of the Notification.
• Recipient Name: The name of the recipient.
• Response: Specifies whether the response was received or not.
• Last Notification Result Log Event: A log of events.
• Last Confirmed Device Name: The device name from where the last confirmation is received.
• Last Confirmed Device Address: The device address from where the last confirmation is received.

Sent Notification Summary Report

The Sent Notification Summary report shows all notifications sent during a specified time frame for your current team context. From this summary report, you can select a specific notification to see the Notification Response Details report for that Notification, which provides an overview so that you can evaluate its effectiveness.

The following Generate Report As options are available:

• Interactive Report
• PDF Report
• CSV Report (MS Excel)

The following Filter Options are available:

• Period: This filter sets the time period for the report. The default value is Last Full Month. For descriptions of the time period options, see Define a Report Time Period.
• Notification Criteria: opens the Criteria Editor to narrow the report by selecting one of the following notification fields:

• Priority
• Received by
• Response abbreviation
• Sent by
• Sent time
• Subject

See Using the Criteria Editor for more information on using the Criteria Editor.

Under Field Settings, the following standard report fields are listed:

• Sent Time
• Subject
• Team
• Incident Name
• Canceled
• Sender
• Total Recipients
• Recipients Responded

From the Sent Notification Summary report, click the Subject of the notification for which you want to view details. The Notification Response Details report appears for the notification selected.