Adding Notifications to an Incident

You can create a new notification to link to an incident or add one or more existing notifications to link to an incident. See Add a new notification to an incident and Add an existing notification to an incident.

Add a new notification to an incident:

1. View the incident. See Viewing an Individual Incident.
2. In the Incident Notifications section, click Compose. See Use the Compose To Feature if you have any questions.

1. Click Template, and select the template type for the notification.
2. Click Attachment to add an attachment.
3. Click Escalation Override to override escalation rules for this notification.
4. Click To to enter the recipients.
5. Enter the subject in the Subject text box.
6. Enter the message in the Message text box.
7. In the Responses section, leave the template response as is or edit it and/or enter a new response.

3. Click Advanced Options to enter any of the advanced options features (For more information refer to Add advanced options to a Notification):

• Scheduling: to set up notification scheduling and any recurrence.
• Email Status: to send email results of this notification.
• Normal: to select a priority value for this notification.
• Require PIN: to require notification recipients to enter a PIN to hear or read the message.
• Hotline: to allow recipients to respond to this notification by calling Hotline.
• Device Retry: to set the maximum number of times a phone call will be retried for this notification.

4. When you have completed drafting the notification, click Save as draft. The Viewing Notification window is displayed with an overview of the notification.
5. Click Edit to edit anything. When done, again click Save as draft.
6. Click Close to close the Viewing Notification window.
7. Click OK to close the Viewing Incident window.

Add an existing notification to an incident:

1. View the incident. See Viewing an Individual Incident.
2. In the Incident Notifications section, click Add to add an existing notification to the incident.
3. On the left side of the Manage Incident Notifications window, select a notification to be added and click Add Selected. The selected notification is displayed in the Incident Notifications list box on the right side of the window.
4. Click Close to close the Manage Incident Notifications window.
5. Click OK to close the Viewing Incident window.