Communication Logs

In Aurea CRM web you can view the communication logs of your offline users by selecting the Com. Protocols menu item (D_ComProtocols) from the M_Reps context menu. The menu action is displayed only for reps that have a station number assigned (ID:117). (Alternatively you can view all communication protocols via Administration > Jobs & Logs > Communication Log).

For information on exporting a communication log as an HTML report, >> Communication Log in the Aurea CRM web Administrator Guide.

For a detailed description of the communication log's contents, >> Communication Logs in the Aurea CRM win Administrator Guide.