Marking Appointments as "Deleted" in CRM

Learn how to publish meetings (appointments) that are deleted in Outlook.

However these appointments are not physically deleted, but only marked as deleted (since the information that a meeting has not taken place might be important for the customer contact history in the CRM system). Out of the box the FreeC1 field of the Activity info area used (value is set to "gelöscht"). If you want to change this behavior you have to modify each of the following SyncHandler elements in the forms.xml file accordingly.

<SyncHandler type='Default'>
<SyncHandler type="DeleteSync">
<SyncHandler type="ExchangeConnector_VeventFilter">

Note: Be careful when changing this mechanism in a running system.

For example, if you want to use a boolean field instead of FreeC1 it might be wise to stop synchronization and run a maintenance job setting the value of the new field based on the value of FreeC1.