Support
Contact the Aurea Support Portal by opening a support ticket on our website if you encounter any problems with Aurea CRM products that you cannot solve or want to report a potential bug.
Feature requests and consulting services are not part of the services provided by the Support Portal; ideas for new features can be submitted at http://support.aurea.com/, consulting requests is forwarded to the respective department for processing, and is invoiced accordingly.
Support Portal
Email: support@aurea.com
Support Portal: https://support.acrm.aurea.com/hc/en-us
When opening a support ticket, ensure to include the following information:
- A precise description of the problem (including screenshots, log files or other information that helps understand and reproduce the problem).
- Information on the version of Aurea CRM you are using and any patches you have applied, as well as information on any add-ons.
- Information on your Aurea CRM version can be found in the About box or in the System information (Patch Info link). This information is also stored in the respective installation directories in the file <product>_Patch_History.txt.
A more detailed description of what information should be provided when opening a support ticket can be found in the Opening a Support Ticket article in the Support Portal.