Login Errors
Learn how to troubleshoot login errors.
The following errors may occur during login:
- If a user logs on the first time and "Hello WWW" is displayed, the server registration
link was probably wrong.
A server can be de-registered with:
crmpad://removeServer?name=<Servername>
- If the initial login failed (error message: "Login failed – No data has been
synchronized for this user yet. Please check internet connection & user name" or
similar), you can check whether authentication was successful by entering one of the
following URLs into Safari:
- For anonymous access (with username/password):
<myServer>/mobile.axd?Service=Authenticate&Username=<name>&Password=
<password>&ClientVersion=<AppStoreVersionNumber>
AppStore version number: for example, 1.1
- For authenticated access (with sso):
-
<myServer>/mobile.axd?Service=Authenticate&ClientVersion=
<AppStoreVersionNumber>
AppStore version number: for example, 1.1
The authentication was successful if content similar to the following is displayed:
- For anonymous access (with username/password):
{"authenticated":true,"sessioninfo":["200",[["repName","Martin Praunias"],
["repId","010001909"],["repGroupId","000000000"],["repDeputyId",""],
["repSuperiorId",""],["repGroupId",""],["tenantNo","0"],["tenantName",""],
["tenantAdd",""],["datamodelVersion","1.0"],["clientRequestTimeout",""]]]}
- If the login failed after the user has already logged in successfully at least once
(error message: "Login Failed – Incorrect user name or password. Please check our login
data and try again" or similar), try the following:
- Check the client log file for a response from the server with an error.
- Check the server log file for the error message.
- If you could not identify the cause, try the links for the initial login fail
find ou if a correct response from the server is returned. If yes, try the
following statement to find out if the data model or the configuration is
corrupted:
CRM.server/mobile.axd?Service=Synchronization&SyncDataModel=true&
SyncConfiguration=true&SyncCatalogs=true